ALISA MAC
Omaha,USA
Summary
Results-driven Team Lead known for exceptional productivity and efficient task completion. Specialize in team coordination, conflict resolution, and strategic planning. Excel in communication, leadership, and problem-solving, ensuring seamless operations and project success. Energetic professional with several years of experience in industry. Punctual employee dedicated to following procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.
Overview
24
24
years of professional experience
Work History
Pre Access Surgery Team Lead
Methodist Physicians Clinic
08.2021 - Current
- Analyzed key performance indicators to identify effective strategies.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Collaborated with management team to implement new work procedures or policies.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Delegated daily tasks to team members to optimize group productivity.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Provided support to junior staff during peak periods of workloads.
- Maintained positive working relationship with fellow staff and management.
- Trained new staff in relevant processes and procedures.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Coordinated team resources to achieve project goals.
- Motivated staff through positive reinforcement techniques.
- Observed packing operations to verify conformance to specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Pre Authorization Specialist
Methodist
01.2016 - 01.2018
- Researched patient eligibility, coverage information, and benefit levels.
- Processed prior authorization requests in accordance with departmental guidelines.
- Attended continuing education seminars on topics relevant to the role such as coding changes or insurance policy updates.
- Assisted in the development of new processes and protocols to improve operational efficiency.
- Coordinated with other departments to promote prompt processing of client applications.
- Tracked authorization statuses using electronic databases or manual filing systems.
- Verified current and historical residences, property ownership and various types of debt by accessing public records and directories.
- Verified insurance authorizations with payers via telephone or web-based systems.
- Participated in meetings with staff members from other departments such as billing and coding teams to provide clarification on policies related to authorizations.
- Entered data into electronic medical record system accurately and efficiently.
Surgery Scheduler/ Pre Authorization Specialist
Methodist Women's Clinic OBGYN
01.2002 - 01.2016
- Checked patient insurance and collected pre-authorizations from providers.
- Assessed potential conflicts between multiple scheduled surgeries and resolved them efficiently.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Scheduled and confirmed patient appointments and consultations.
- Scheduled follow-up appointments as designated by physician.
- Resolved any discrepancies with insurance companies regarding payment or coverage for surgeries.
- Ordered and maintained supply inventory for medical office.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Communicated with patients with compassion while keeping medical information private.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Performed administrative duties such as filing documents, preparing correspondence, ordering supplies.
- Interviewed patients to complete case histories and intake forms.
- Communicated effectively with patients to ensure they were aware of their scheduled appointments and provided additional assistance as needed.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Responded quickly to inquiries from patients about their upcoming surgeries.
- Managed office bookkeeping with insurance billing and patient payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Education
No Degree - Health And Wellness
University South Dakota
Vermillion, SDSkills
- Work assignment and delegating
- Employee engagement
- Relationship building
- Deadline management
- Schedule management
- Quality control
- Production monitoring
- Complaint resolution
- Employee training
- Process improvement
- Client communication
- Performance improvement
- Employee evaluation
- Product management
- Operations management
- Workflow management
- Goal setting
- Flexible schedule
- Documentation and reporting
- Onboarding and orientation
- Team Check-ins
- Evaluating employee work
- Shift scheduling
- Performance evaluations
- Task prioritization
Timeline
Pre Access Surgery Team Lead
Methodist Physicians Clinic
08.2021 - Current
Pre Authorization Specialist
Methodist
01.2016 - 01.2018
Surgery Scheduler/ Pre Authorization Specialist
Methodist Women's Clinic OBGYN
01.2002 - 01.2016
No Degree - Health And Wellness
University South Dakota