ALISA MCCARTHY

Customer Service Director:

• Resolved customer complaints with empathy, resulting in increased loyalty & repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Collaborated with team members to develop best practices
• Proactively identified additional colorways, metals and styles to add to our line, based on market trends & customer feedback.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Assisted team in bringing the Seller review count from 700 to over 8800, with a 4.9 average star rating on Amazon.
• Updated company's FAQ section to include answers to common questions, reducing inquiry volume.
• Exhibited high energy & professionalism when dealing with clients and staff.

Human Resources:

• Spearheaded recruitment campaigns, attracting suitable talent to fill key company positions.
• Sifted through resumes to find best candidates to interview.
• Scheduled & conducted zoom interviews.
• Handled all correspondence with potential new hires including onboarding process.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

• Developed and launched small business Bright Blooms LLC, a floral design company that specializes in florals for weddings, events, holidays & special occasions.
• Responsible for budgeting, marketing, managing inventory.
• Collaborate with event planners & clients on floral design of event.
• Select & purchasing local blooms at various flower wholesalers.
• Prepare & condition fresh flowers upon receiving from wholesaler.
• Style & design bouquets & centerpieces to fulfill clients’ orders.
• See each task through by personally delivering & setting up each event.

• Responsible for obtaining dictated reports from Radiologists and inputting them accurately into RIS/GE system.
• Edit grammatical errors.
• Oversee & report any unread reports daily.

• Identify & report emerging, important trends.
• Source & develop new products and business opportunities.
• Negotiate with vendors on cost, quantity, deadlines while keeping margin goals in mind.
• Work with planning dept on forecasting sales, key items, assortment plans, work towards meeting seasonal goals.
• Set up Planogram room to reflect buyer’s vision for store layout
• Competitive shop, market analysis.
• Communicate with stores on merchandising strategies.
• Liaison between buying office and store management

• Identify & report emerging, important trends.
• Source & develop new products and business opportunities.
• Negotiate with vendors on cost, quantity, deadlines while keeping margin goals in mind.
• Work with planning dept on forecasting sales, key items, assortment plans, work towards meeting seasonal goals.
• React quickly to new trends.
• Work closely with Sportswear to coordinate appropriate color scheme each season.
• Competitive shop, market analysis.
• Communicate with stores on merchandising strategies.
• Handle field issues.
• Manage and train assistant buyers.

• Order entry, order follow up, order filing.
• Work closely with and update clients (handled the Nordstrom account) on order status, style selection.
• Identify & report emerging, important trends.
• React quickly to new trends and failing ones weekly.
• Move inventory by taking markdowns and creating new sale opportunities for stores weekly.
• Source & develop new products and business opportunities.
• Work with production team on deadlines and availability.
• Work with planning dept on forecasting sales, key items, assortment plans, work towards meeting seasonal goals.
• Work with design dept to fulfill wholesale customers’ need on voids in the market.
• Competitive shop, market analysis.
• Travel, visit stores, re-merchandise floors, train new employees on merchandising.
• Develop weekly merchandising strategies and send to stores.
• Handle field issues.
• Attend personal appearances and annual shoe shows.