Summary
Overview
Work History
Education
Skills
Timeline
SoftwareDeveloper
Alisa McIntyre

Alisa McIntyre

Greer,SC

Summary

Dynamic Customer Experience Leader at Petsmart with a proven track record in issue resolution and team management. Leveraging extensive product knowledge and strategic thinking, I consistently exceed customer expectations and foster strong relationships. Committed to excellence, I enhance team performance through mentorship and data-driven decision-making. Customer experience professional with strong focus on team collaboration and achieving results. Skilled in customer relationship management, conflict resolution, and data-driven decision-making. Known for reliability and adaptability in dynamic environments. Proven ability to enhance customer satisfaction and drive business growth.

Overview

21
21
years of professional experience

Work History

Customer Experience Leader

Petsmart
01.2020 - Current
  • Organized and managed setup procedures to ensure safe and efficient housing of store-owned animals.
  • Facilitate management assistance through task delegation and staff supervision.
  • Mentored new employees to enhance their skills, contributing to improved performance.
  • Managed multiple projects simultaneously, delivering on-time completions while exceeding client expectations at every turn.
  • Addressed pet parent inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Resolved pet parent/customer' issues related to online purchases, missing products from deliveries and billing discrepancies to encourage good customer relationships.
  • Investigated and resolved pet parent/customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to pet parent requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with pet parents and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Explained new promotions, payment methods, and customer care policies.

Human Resources Manager

Sloan Construction
03.2004 - 09.2010
  • Recorded timesheets for a rotating workforce, managing up to 300 entries.
  • Coordinated all aspects of employee benefits including insurance and vacation leave.
  • Ordered all supplies including all safety supplies
  • Facilitated the hiring process through detailed new employee orientations.
  • Streamlined payroll operations for temporary workers, resulting in reduced labor time.
  • Drug testing
  • Planned employee functions
  • Delivered instructional sessions for managers on spotting drug and alcohol misuse during working hours.
  • On call 24/7 for any accidents involving employees
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Bachelor Of Arts - Musical Theatre/Criminal Justice

Troy State University
Troy, AL
06.1996

Skills

  • Sign language
  • Extensive knowledge of animals
  • Strategic thinking
  • Team management
  • Data-driven decision making
  • Multichannel integration
  • Empathy development
  • Record keeping
  • De-escalation techniques
  • Product and service sales
  • Adaptability
  • Written communication
  • Professional telephone demeanor
  • Billing procedures
  • Order fulfillment
  • Policies and procedures adherence
  • Sales and upselling
  • Customer relationship management (CRM)
  • Professional demeanor
  • Problem-solving aptitude
  • Administrative and office support
  • Account reconciliation
  • Issue and complaint resolution
  • Professionalism
  • Conflict resolution
  • Customer relationship management
  • Product knowledge
  • Stress tolerance
  • Relationship building
  • Problem resolution
  • Decision-making
  • Money handling
  • Verbal and written communication
  • Adaptability and flexibility
  • Calm under pressure
  • Customer service excellence
  • Reliability
  • Calm and professional under pressure
  • Multitasking

Timeline

Customer Experience Leader

Petsmart
01.2020 - Current

Human Resources Manager

Sloan Construction
03.2004 - 09.2010

Bachelor Of Arts - Musical Theatre/Criminal Justice

Troy State University

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Alisa McIntyre