Alisa Mello
Oakdale,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Oakdale Veterinary Group
10.2020 - 02.2024
- General clerical duties including answering multiple phone lines, maintaining client records, and providing excellent customer service.
- Financial transactions, preparing daily sales reports & bank deposits.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Trained front desk staff on operating procedures and company services.
- Developed highly empathetic client relationships.
- Delivered prompt service to prioritize customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Met customer call guidelines for service levels, handled time, and productivity.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted in planning office events, ensuring smooth execution and positive outcomes.
Remote Stylist
Stitch Fix
07.2019 - 09.2020
- Utilize time management skills to work remotely and curate personalized Fix selections for clients.
- Build client relationships through personal written communication to increase conversions and create long-term, repeat customers.
- Use client feedback, data, and algorithmic direction to advise personal style knowledge to a wide and diverse customer base.
- Communicate, learn and adapt to individual clients' needs depending upon location, age, body type, personality, and price point.
- Monitored current trends to understand fashions and better serve customer needs.
- Recorded notes for future reference about customer preferences and services delivered.
- Participated in team meetings and staff training sessions.
- Helped clients build versatile wardrobes by selecting pieces that could be mixed and matched for multiple occasions.
Esthetician & Front Desk Coordinator
Streaks Salon & Boutique
04.2018 - 04.2020
- General clerical duties including answering multiple phone lines, financial transactions, and providing excellent customer service.
- Esthetics and professional makeup application on individuals and groups for special events.
- Inventory control & ordering products and supplies from third-party vendors.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Assisted in developing monthly promotional campaigns to attract new clients.
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
- Educated guests on current promotions, events and services within store or salon.
- Reduced appointment cancellations by implementing effective reminder systems and maintaining open communication with clients.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Residency Assistant
Valley Family Medicine Residency of Modesto
03.2017 - 04.2018
- General clerical duties including answering multiple phone lines, faxing, and mail processing.
- Welcomed visitors with friendliness, answered general questions, gathered nature of visit, and directed to specific offices.
- Schedule meetings, appointments, make reservations and travel arrangements for staff.
- Support residency program with miscellaneous projects and other duties assigned.
- Maintain and improve files and filing systems.
- Facilitated smooth transition of new students into residency program.
- Enhanced time management skills through juggling multiple responsibilities such as event planning, and administrative tasks.
- Collaborated with fellow Resident Staff to create cohesive programming for overall improvements.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Skilled at working independently and collaboratively in team environment.
- Paid attention to detail while completing assignments.
Receptionist
Family Veterinary Care of Oakdale
03.2014 - 03.2017
- General clerical duties including answering multiple phone lines, maintaining records, while providing exceptional customer service.
- Financial transactions, preparing daily sales reports and bank deposits.
- Social media coordinator, content creator, respond to customer inquiries.
- Assisted in onboarding of new employees providing guidance on company policies.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Contributed to team success by cross-training in various roles, providing backup support when necessary.
- Organized, maintained, and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected cash and check payments, processed transactions, and updated relevant records.
- Welcomed customers with a friendly greeting, answered general questions, gathered nature of visit, and directed to specific offices.
Education
Bachelor of Arts in Social Sciences - Social Sciences
Stanislaus State University
Turlock, CA05.2021
Some College (No Degree) - General Studies
Modesto Junior College
Modesto, CACertiication - Skin Care
North Adrian's Beauty College
Modesto, CA07.2004
High School Diploma -
Fred C. Beyer High
Modesto, CA06.1999
Skills
- Customer Service
- Administrative and Office Support
- Scheduling
- Attention to Detail
- Verbal and written communication
- Time Management
- Problem-Solving
References
Available upon request.
Timeline
Customer Service Representative
Oakdale Veterinary Group
10.2020 - 02.2024
Remote Stylist
Stitch Fix
07.2019 - 09.2020
Esthetician & Front Desk Coordinator
Streaks Salon & Boutique
04.2018 - 04.2020
Residency Assistant
Valley Family Medicine Residency of Modesto
03.2017 - 04.2018
Receptionist
Family Veterinary Care of Oakdale
03.2014 - 03.2017
Bachelor of Arts in Social Sciences - Social Sciences
Stanislaus State University
Some College (No Degree) - General Studies
Modesto Junior College
Certiication - Skin Care
North Adrian's Beauty College
High School Diploma -
Fred C. Beyer High
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