Alisa Myrick
Arlington,TX
Summary
Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Texas Health Huguley Hospital
Burleson, Texas
2023 - Current
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
- Strengthened relationships with insurance providers, facilitating swift resolution of coverage queries.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Increased efficiency in billing process by accurately capturing chargeable services during patient registration.
- Enhanced data accuracy with meticulous verification of patient information and insurance details.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Accounts Payable
Complete Supply
10.2021 - 02.2023
- Reviewed any price discrepancies on invoices on items ordered.
- Maintained manual file system to store hard copies.
- Communicated with vendors on any shortages or overages of items received in the warehouse.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to email inquiries from vendors.
- Maintained account accuracy by reviewing monthly statements.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Effectively communicated with Vendors about payment needs and kept updated, detailed and accurate ledgers.
- Input financial data and produced reports using Step One and Excel.
- Entered figures using 10-key calculator to compute data quickly.`
- Maintained relationships with vendors and managed invoices for Janitorial Supplies.
- Reduced financial discrepancies, effectively reconciling Vedor accounts and organizing information into Step One software.
Unit Secretary
Regional One Health
02.2020 - 06.2021
- Managed incoming calls and directed to appropriate department.
- Organized paperwork such as charts and reports for unit and patient needs.
- Maintained rapport with physicians, nurses, and other healthcare personnel.
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
- Assigned RN nurses every morning to patient rooms.
- Monitored inventory levels and advised management of need for replenishment.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Assisted medical personnel with patients discharging home or to rehab facilities.
- Answered telephone calls to offer patient information, answer questions, and direct calls to staff.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Assisted medical personnel including the city coroner with patient deaths that occurred by having all medical records, insurance information, and family telephone numbers.
Patient Access Specialist
St. Francis Bartlett
12.2016 - 02.2020
- Collected and validated patient demographics and insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Prepared patient identification band and completed admissions papers.
- Performed patient pre-admission, admission, transfer and discharge activities.
- Contacted insurance companies for patient medical billing operations.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- First point of contact for all patients entering the Emergency Room seeking treatment.
Skills
- Account Auditing
- Precision and Accuracy
- Data Entry and 10-Key
- Credit Adjustments
- Invoice and Payment Tracking
- Patient Needs Assessment and Referral
- Customer Service
- Registration and Admissions
- Administrative and Office Support
- HIPAA Regulations
- Insurance Information Collection
- Benefits Verifications
- Phone and Email Etiquette
- Appointment Scheduling
- Healthcare systems navigation
- EMR
- Insurance Billing
- Eligibility Determination
- Payment Processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Patient Access Representative
Texas Health Huguley Hospital
2023 - Current
Accounts Payable
Complete Supply
10.2021 - 02.2023
Unit Secretary
Regional One Health
02.2020 - 06.2021
Patient Access Specialist
St. Francis Bartlett
12.2016 - 02.2020