Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alisa Oldacre

West Henrietta

Summary

I am a disabled, skilled automotive professional with a proven track record, excelling in operational efficiency and customer satisfaction; who is looking to return to the workforce in a remote, (work from home) part time position. Skilled in parts, service, collision and labor management, I enhanced service quality, customer satisfaction, and increased profit margins by 15 - 20% at each and every employer for which I have worked. Adept at fostering strong client relationships and leading teams to achieve high-quality standards and exceptional service delivery, I have also increased service sales considerably throughout my career.

Overview

10
10
years of professional experience

Work History

Service and Parts Manager

Ryder Transportation
12.2014 - 04.2015
  • Established effective communication channels with customers, enhancing their service experience and promoting repeat business. Followed up with each and every customer to ensure that repairs and services met their expectations.
  • Collaborated with suppliers to negotiate lower parts costs, resulting in increased profit margins. Revamped our in-shop inventory to better fit the current market needs, returning unneeded parts and supplies for credit, and stocking high demand items in their place.
  • Reduced turnaround time on repairs by optimizing workflow processes within the service department. Hands on approach to the shop workload, performing minor repairs myself when the schedule demanded.
  • Achieved consistently high customer satisfaction ratings by maintaining strict quality control measures across all operations.
  • Maintained accurate records of all transactions, supporting financial reporting requirements and aiding in budgeting efforts.
  • Increased customer satisfaction by implementing efficient service and parts management strategies.
  • Boosted employee morale by recognizing exceptional work performance regularly which led to increased productivity.
  • Managed warranty claims efficiently, ensuring timely reimbursement from manufacturers.
  • Identified opportunities for upselling products and services, driving additional revenue growth for the department.
  • Supervised a team of technicians, fostering a positive work environment and high-quality service standards.

Assistant Operations Manager

Cherry Grove Automotive
02.2012 - 12.2014
  • Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
  • Improved communication within the service team through regular meetings, updates, and open channels of communication.
  • Coordinated with the owner in different operational issues and promotional activities. Together we implemented a new system for tracking CSI, and also created a new inventory management system.
  • Assisted in budget development and monitoring, identifying opportunities for cost reduction where possible.
  • Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
  • Established strong relationships with vendors, negotiating favorable contracts for goods and services while maintaining quality standards.
  • Maintained a safe work environment by prioritizing employee health and safety in all decision-making processes.
  • Ensured compliance with company policies as well as legal regulations at both federal and local levels.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Improved inventory accuracy with rigorous audit practices.
  • Oversaw daily operations to ensure compliance with industry standards.
  • Conducted market research to align operations with industry trends.
  • Interacted well with customers to build connections and nurture relationships.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Created an interactive customer website where customers could retrieve service records, obtain maintenance and repair recommendations, schedule appointments, and request pricing for various services.

Owner

Self-employeed
03.2008 - 09.2011
  • I created online and print marketing for local, small businesses; including social media account representation and website development.
  • Helped small businesses with minimum marketing budgets to reach more customers and utilize more effective marketing strategies.
  • Trained business owners in effective communication skills using my experience, education and Dale Carnegie training.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.

Service Manager

McElveen Chevrolet
05.2005 - 03.2008
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.

Education

Bachelor of Science - Business Management

SUNY Empire State College
Saratoga Springs, NY
05-2012

Associate of Applied Science - Automotive Technology

Erie Community College
Buffalo, NY
05-1993

Skills

  • Parts ordering
  • Operational efficiency
  • Labor management
  • Health and safety compliance
  • Vehicle diagnostics
  • Service scheduling
  • Warranty administration
  • Industry networking
  • Automotive systems
  • Employee evaluation
  • Improving customer satisfaction
  • Customer service

Timeline

Service and Parts Manager

Ryder Transportation
12.2014 - 04.2015

Assistant Operations Manager

Cherry Grove Automotive
02.2012 - 12.2014

Owner

Self-employeed
03.2008 - 09.2011

Service Manager

McElveen Chevrolet
05.2005 - 03.2008

Bachelor of Science - Business Management

SUNY Empire State College

Associate of Applied Science - Automotive Technology

Erie Community College

Similar Profiles

CREATE PROFILE