Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alisa Parker

Keizer,OR

Summary

Dynamic professional with extensive experience and in-depth knowledge, committed to contributing effectively to a forward-thinking organization. Proven ability to adapt and thrive in fast-paced environments while delivering exceptional results. Dedicated to fostering collaborative relationships and driving success through innovative solutions. Eager to bring a proactive approach and dedication to excellence to a team that values growth and achievement.

Overview

12
12
years of professional experience

Work History

Operations Clerk and Dispatch

Republic Services
11.2024 - 06.2025
  • Drafted professional memos, letters, and marketing copy to support business objectives and growth.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responsible for dispatch and rerouting of trucks.
  • Accounts receivable and payable for the entire division.
  • Conduct research regarding employees, hours, customers, etc.
  • Order necessary supplies for to locations within the division.
  • Support customer request by phone, in person, and electronically.
  • Provide confidentiality with all aspects of work.

Registrar

Salem Health
05.2023 - 08.2024
  • Responsible for courteously admitting and/or registering all patients presented for treatment.
  • Performs various tasks using Electronic Medical Record system, Epic.
  • Verifies insurance eligibility utilizing a variety of on-line resources as well as phone verification.
  • Follows up on Work queues daily to correct any errors with Registrations.
  • Responsible for providing coverage as needed in Surgery A.
  • Provides exceptional customer service to internal and external customers.
  • Process payments via cash, check, and credit card/debit card transactions.
  • Strong organizational skills and the abilities to prioritize work and manage time.
  • Ability to maintain confidentiality and appropriate other information related to patients, medical staff and employees.
  • Excellent public relation skills.
  • Ability to handle multiple priorities and concerns easily while working in a busy, multidisciplinary setting.
  • Self-direction and the ability to exercise judgment in prioritizing, accuracy and promptness in completion of projects.
  • Communication, cooperation and assistance are given promptly in a clear and courteous manner to co-workers, hospital staff, patients, physicians, etc.
  • Supports and initiates changes, innovations and improvements in the workplace.
  • Uses all appropriate systems to determine eligibility when current ID card is not available.
  • Uses all appropriate systems on all private pay guarantors.
  • Documents in authorization field PCP’s authorization or denial for treatment at Salem Hospital.
  • Ensures the patient or patient’s representative signs disclaimer as appropriate.

Medical Support Specialist

PacificSource Medical Plans
02.2023 - 05.2023
  • Develop and implement goals and/or plans tailored to assist members in navigating the complexities of the healthcare system.
  • Educate members on understanding and working within the parameters of their benefit structure.
  • Serve as a liaison between members and providers/agencies.
  • Identify members for coordination and case management services through a variety of methods, including claims data and reports.
  • Identify community resources and make referrals to members as appropriate.
  • Screen requests to identify appropriate referrals to case management from multiple internal and external sources.
  • Work collaboratively with the case management team to help facilitate case management process. Participate in case management/care coordination meetings.
  • Ensure compliance with applicable state and federal regulations and guidelines in day-to-day activities, including maintaining HIPAA standards and confidentiality of protected health information.
  • Ensure accurate and timely documentation.
  • Assist members with referrals, scheduling appointments and ensuring transportation to medical appointments is available.
  • Assist members with non-clinical needs for transitions and different phases of care.
  • Manage mailing lists and outgoing mailings.
  • Assist with the development of departmental procedures, reports, and projects.
  • Assist case management to meet quality measures as outlined by government regulations.
  • Enter and collate data: prepare reports as assigned.
  • Participate in team, department, company, and community-related committees as requested.
  • Make presentations to small groups. Actively participate in quality improvement initiatives.
  • Meet department and company performance and attendance expectations.

Quality Analyst

Catholic Community Services
10.2021 - 02.2023
  • Knowledge and skill at high level with a variety of software applications, including MS Word, Excel, PowerPoint, Visio, Outlook, and Internet Explorer.
  • Knowledge of office practices and procedures.
  • Excellent organizational skills.
  • Excellent written and verbal communication skills.
  • Knowledge and skill of analyzing data.
  • Respect the dignity of each person.
  • Communicate with all types of individuals verbally and in writing.
  • Work independently and be self-directed.
  • Respond to customer needs.
  • Handle multiple projects and timelines.
  • Work in a fast-paced, changing environment.
  • Work as part of a team.
  • Analyze complex information and data.
  • Work with very confidential information (HIPAA compliant).
  • Remain confidential regarding sensitive information, documents, and issues.

Administrative Specialist I (Health Insurance Analyst)

State of Oregon-OPAR/HIG
11.2014 - 10.2021
  • Independently screening, researching, and analyzing third party liability (TPL) referrals.
  • MMIS (Medical Management Information System) – Medicaid Billing.
  • Checking for past and/or current Medicaid eligibility.
  • Checking submitted information for new information or if it is existing.
  • Analyzing reports and referrals from the Department of Defense (DEERS) and Division of Child Support.
  • Division of Medical Assistance Program (DMAP)
  • Cover Oregon Insurance Exchange
  • Disenrolling and exempting clients from managed care plans.
  • Reviewing cases for possible Overpayment Writing Unit and Fraud referrals.
  • Prepare and submit documentation daily on all work completed in the approved format.
  • Contacting insurance carriers to verify member information.
  • Organizing and prioritizing high volumes of work.
  • Answering multi-line phones and answering complex questions about various insurance/referral subjects.
  • Researching domestic violence and good cause issues to determine if it is okay to build TPL.

Data Entry Operator (Electronic Document Management Specialist)

State of Oregon-DHS/IRMS
05.2013 - 11.2014
  • Data entry and image documents for various DHS/OHA document types which include:
  • MMIS (Medical Management Information System) – Medicaid Billing.
  • Temporary Assistance for Needy Families (TANF).
  • Oregon Health Plan (OHP).
  • Child Provider Program.
  • Division of Medical Assistance Program (DMAP).
  • Cover Oregon Insurance Exchange.
  • Documents for Human Resources.
  • Financial Services Transactions.
  • Prepare and submit documentation daily on all work completed in the approved format.
  • Scan documents imaged for programs prior to sending image file to next process step for indexing.
  • Complete quality control functions on documents imaged.
  • Assign index values to imaged documents for electronic folders via index software system.
  • Prepare all incoming documents received for processing into the EDMS system according to establish guidelines and criteria.

Education

Bachelors - health administration

University of Phoenix
Salem
08.2014

Associates - Health Administration

University of Phoenix
Salem
04.2012

Skills

  • Microsoft Word
  • Microsoft Excel
  • PowerPoint
  • MMIS
  • Microsoft Access
  • Oracle
  • Connect
  • Concorde
  • Outlook
  • OneSource
  • OneHealthPort
  • Cisco/Jabber
  • EPIC
  • Laborworkx
  • Internet research

Timeline

Operations Clerk and Dispatch

Republic Services
11.2024 - 06.2025

Registrar

Salem Health
05.2023 - 08.2024

Medical Support Specialist

PacificSource Medical Plans
02.2023 - 05.2023

Quality Analyst

Catholic Community Services
10.2021 - 02.2023

Administrative Specialist I (Health Insurance Analyst)

State of Oregon-OPAR/HIG
11.2014 - 10.2021

Data Entry Operator (Electronic Document Management Specialist)

State of Oregon-DHS/IRMS
05.2013 - 11.2014

Bachelors - health administration

University of Phoenix

Associates - Health Administration

University of Phoenix

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