Alisa Paronyan
North Hollywood,CA
Summary
A driven and detail-oriented Administrative Assistant with experience in scheduling, data entry, and customer service within a healthcare setting. A dedicated individual with 10 years of experience providing administrative support to medical staff. Resourceful Outreach Coordinator with experience coordinating and monitoring outreach activities. Develops and executes outreach strategies and action plans based on corporate objectives and regional priorities with goal of increasing company visibility. Strong focus on data and analytics to drive targeted activities and return on growth efforts.
Overview
15
15
years of professional experience
Work History
HEDIS Outreach Coordinator
Regal Medical Group
06.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Generated department orders and accompanying documentation.
- Scheduled appointment for members
- Submitted authorizations for compliant measures
- Submitted lab orders for members.
Front Office Receptionist
Southern California Pulmonary Group
08.2015 - 03.2019
- General clerical duties (including filing/copying/faxing/scanning/answering multiple phone lines with up to 200 calls a day), authorizations, insurance verification, worked with EMR system, scheduled Patient appointments, scheduled patient procedures, admissions, submitting authorizations, submitting medication authorizations, admitting new patients, registering patients
Administrative Assistant
US Renal Care
06.2015 - 04.2016
- General clerical duties (including filing/copying/faxing/scanning/answering multiple phone lines, authorizations, insurance verification, worked with EMR system, scheduled Patient appointments, scheduled patient procedures, admissions, discharges, organized patient archived medical records, Arranged meeting/conferences for all physicians, Arranging patient careplan meetings with all staff and patients, completing monthly network 18 documentation for the renal network, spinning/preparing/labeling/shipping bloodwork for patients, advising and preparing nurses of changes to policy and procedures.
Adminstrative Assistant/Research Coordinator/Home Hemo
Davita West Glendale, AA
06.2008 - 02.2014
- General clerical duties (including filing/copying/faxing/scanning/answering multiple phone lines, authorizations, insurance verification, worked with EMR system, scheduled Patient appointments, scheduled patient procedures, admissions, discharges, organized patient archived medical records, Arranged meeting/conferences for all physicians, Arranging patient careplan meetings with all staff and patients, completing monthly network 18 documentation for the renal network, spinning/preparing/labeling/shipping bloodwork for patients, advising and preparing nurses of changes to policy and procedures, preparing research documentation, preparing/labeling and documented research data and bloodwork.
Education
Diagnostic Imaging Center
Studio City, CA06.2007
GED -
Ulysses S grant High School
Valley Glen, CA06.2005
Skills
- Customer service, Scheduling, Excel, WORD, Powerpoint, Data entry, Scheduling
- Outreach Activities
- Answering multiple phone calls
- Bilingual (Fluent in Armenian and English)
Timeline
HEDIS Outreach Coordinator
Regal Medical Group
06.2021 - Current
Front Office Receptionist
Southern California Pulmonary Group
08.2015 - 03.2019
Administrative Assistant
US Renal Care
06.2015 - 04.2016
Adminstrative Assistant/Research Coordinator/Home Hemo
Davita West Glendale, AA
06.2008 - 02.2014
Diagnostic Imaging Center
GED -
Ulysses S grant High School