Alisa Parrish
Beltsville,MD
Summary
Accomplished Administrative Support professional practiced at addressing all facets of business office needs, including file and document management, inventory allocation and technical training. Proficient in maintaining stringent financial controls and timelines. Offering diplomatic and professional communication, strong time management and multitasking expertise. Forward-thinking Specialist bringing over 10 years of expertise in communications and assisted project management for several different business sectors. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft Office and Microsoft Access.
Overview
10
10
years of professional experience
Work History
Financial Aid Counselor
University Of Maryland Global Campus
07.2023 - Current
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Communicated with prospective students to illustrate available financial aid opportunities.
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Processed unique financial aid profiles for undergrad and post-grad applications.
- Developed customized financial aid packages for individual students, taking into consideration their unique circumstances and needs.
Tuition Coordinator
University Of Maryland Global Campus
01.2022 - 07.2023
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Entered data, generated reports and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
Customer Service Representative
Department Of Treasury
10.2020 - 08.2021
- Maintains customer satisfaction with forward-thinking strategies focused on addressing taxpayer needs and resolving concerns.
- Provides primary customer support to internal and external taxpayers in a fast-paced environment.
- Enhances productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Maintains accurate and current taxpayers account data with manual forms processing and digital information updates.
- Responds to taxpayer questions and helped individuals complete and file tax documentation.
- Reviews available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
Business Office Associate
CarMax
12.2018 - 04.2020
- Lead procurement specialist acquired office supplies and conducting market research to place new orders for replenishment
- Trained team members in successful strategies to meet operational and sales targets
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales by 20%
- Managed weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge
- Trained newly hired business office associate's in upselling techniques, being result focus and customer driven, bolstering job expertise within a 2 week time frame
Editor
Bowie State University
08.2018 - 12.2019
- Edited and proofed documents for proper grammar, spelling, capitalization, and verbiage
- Organized material, determined area of emphasis, and wrote stories according to prescribed editorial style and format standards. Provided an on-air commentary for local radio and television stations
- Assigned various topics and story concepts to 25 writers for coverage.
- Maintained professional, friendly, and productive relationships with coaches, athletes, and team representatives to stay updated on team strategies, changes and victories
- Reviewed scripts to determine most appropriate methods to use for directing both actors and crew members
- Interacted with crew members to oversee technical elements, including lighting, graphics, audio and camera movements
- Coordinated with producers and on-air talent to create program content, new ideas and segments
- Interviewed sources and developed relationships with informants to obtain vital information for stories
Teller
PNC Bank
01.2017 - 02.2018
- Exceeded quarterly sales goals by 10%. Created strategies to develop and expand sales of services to existing customer which resulted in 5% increase in annual revenue
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches. Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Served needs of more than 50 customers in busy fast-paced environment. Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to tellers
- Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction ratings by an approximate 15% in 3 months
Non-Paralegal Intern
Department of Education
06.2014 - 08.2014
- Entrusted with filing confidential cases.
- Created well researched and articulate legal paperwork such as pleadings, contracts and briefs
- Developed polished legal documents, including motions and briefs, to support litigation processes and court proceedings.
- Researched applicable laws and codes to analyze factual information and prepare summary reports
- Composed and edited correspondence and memoranda from dictation, verbal direction and court related documents.
- Researched innovative methods of adding value to key client relationships by providing timely material to facilitate frequent interactions with clients
Education
Associate degree -
Prince George Community College
Largo, MDMaster of Arts - Human Resources Management
University of Maryland
Adelphi, MD05.2023
Bachelor of Broadcast Journalism-Communications - Bowie Maryland
Bowie State University
Bowie, MD12.2019
Skills
- Analytical skills
- Complex transaction processing
- Billing and Invoicing
- Microsoft Suite expertise
- Recordkeeping
- Strategic Planning
- Data Entry
- Scheduling
- Team Building
- Budget administration
- Business Performance Reporting
- Research Skills
- Tax code knowledge
Timeline
Financial Aid Counselor
University Of Maryland Global Campus
07.2023 - Current
Tuition Coordinator
University Of Maryland Global Campus
01.2022 - 07.2023
Customer Service Representative
Department Of Treasury
10.2020 - 08.2021
Business Office Associate
CarMax
12.2018 - 04.2020
Editor
Bowie State University
08.2018 - 12.2019
Teller
PNC Bank
01.2017 - 02.2018
Non-Paralegal Intern
Department of Education
06.2014 - 08.2014
Associate degree -
Prince George Community College
Master of Arts - Human Resources Management
University of Maryland
Bachelor of Broadcast Journalism-Communications - Bowie Maryland
Bowie State University