Alisa Paskiewicz
Orange
Summary
Caring, friendly, engaging, analytical and detail-oriented customer liaison. Curiosity driven with a great track record of de-escalation and resolution. Great listening and problem-solving skills. I'm ready to take my skills to the next level providing the best service to customers and advisors alike.
Professional customer service expert with proven ability to deliver results and exceed expectations. Adept at resolving issues, enhancing customer satisfaction, and building strong relationships. Strong focus on team collaboration, adaptability, and communication. Skilled in problem-solving, active listening, and multi-tasking.
Overview
2027
2027
years of professional experience
Work History
Customer service advisor
The LEGO Group
01.2021 - Current
- Assisting LEGO fans with all their inquiries. Handling cases in a quick efficient manner. Consistently maintaining a CPH of 5.5 or greater, while not compromising the quality of service. Active in teambuilding and bonding experiences throughout the company. Active in D&I workshops and round tables. Participating in shaping the BrickLink customer service beta program. Update customer profiles and track unresolved issues in CRM, Salesforce and Crowdtwist.
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Trained new staff on customer service protocols and best practices for effective communication.
- Analyzed customer feedback and implemented improvements to enhance overall experience.
- Led initiatives to optimize workflow, reducing response times for customer inquiries significantly.
- Mentored junior advisors, fostering a collaborative environment focused on continuous improvement in service quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
Stay at Home Homeschooling Mom
Eight Wonderful Children
- Management of 10-person household. Concentration on conflict resolution and time management. Provide meals, rides and minor medical care for household. Plan and provide educational materials and experiences. Making and tracking appointments for household members. Meal planning and preparation. Budgeting finances and handling bill payments.
Teacher
West Haven Head Start
West Haven, CT
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning. Involved parents in student education by cultivating strong relationships. Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery. Attended in-service training and professional development courses to stay on top of policy and education changes. Created a fun and safe learning environment by planning age-appropriate activities and monitoring safety.
Education
Associate of Science - Early Childhood Education
Norwalk State College
Norwalk, CTSkills
- Follows through and takes accountability for cases
- Detail to system processes
- Patience
- Motivated learner
- Exceptional communication
- Active listening
- Customer relations
- Call center experience
- Customer focus
- Dispute resolution
- Research and due diligence
- CRM software
Timeline
Customer service advisor
The LEGO Group
01.2021 - Current
Stay at Home Homeschooling Mom
Eight Wonderful Children
Teacher
West Haven Head Start
Associate of Science - Early Childhood Education
Norwalk State College