Alisa Pugh
Ukiah
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Looking to transition into a new field where these transferrable skills can create positive impact.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Childcare Provider
Tolman Residency
05.2020 - 12.2023
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
Waitress
Huckleberry's Restaurant
11.2019 - 03.2020
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Customer Service Cashier
Schats Bakery
09.2016 - 10.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Associate in Allied Health -
Mendocino College
Ukiah, CA12-2024
NHA Certification - Phlebotomy
Mendocino County Office of Education-Phlebotomy
Ukiah, CA12-2024
High School Diploma -
Ukiah High School
Ukiah, CA06-2016
Skills
- Patience and empathy
- Problem-solving
- Sanitation
- Active listening
- Friendly and respectful
- Time management
- Multitasking Abilities
- Caring and responsible
- Positive reinforcement
Certification
- Basic Life Support Certification (BLS)
- Licensed Phlebotomist (CPT), National Healthcareer Association (NHA)
Timeline
Childcare Provider
Tolman Residency
05.2020 - 12.2023
Waitress
Huckleberry's Restaurant
11.2019 - 03.2020
Customer Service Cashier
Schats Bakery
09.2016 - 10.2018
Associate in Allied Health -
Mendocino College
NHA Certification - Phlebotomy
Mendocino County Office of Education-Phlebotomy
High School Diploma -
Ukiah High School
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