Alisa Sheetz
Lytle,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
P&C Service and Deepening IP1
USAA Federal Savings Bank
07.2018 - Current
- Aides in servicing member profiles by asking deepening questions and following Serve behaviors to create value and grow the business.
- Responds to member requests for products, and services based on financial need.
- Educates members about billing, payment processing, and support policies and procedures.
- Assists with peer coaching and mentoring.
- Promotes efficiency and team productivity by promoting operational best practices.
- Leads weekly team meetings, and keeps the team up to date through POC roles.
- Attends monthly meetings, and promotes behaviors to further promote the USAA mission as a Culture Champion.
- Provides insight and feedback on processes and features implemented through MSR Labs Rotation.
Account Manager
Alorica
06.2015 - 07.2018
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with the brand.
- Set clear sales goals to identify activities and behaviors to advance the sales process and close deals on win back team.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
Shift Manager
McDonald's
06.2008 - 06.2015
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cultivated professional working relationships with peers and supervisors.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
Education
Business Management
North West Vista College
San Antonio, TX03.2024
High School Diploma -
Lytle High School
Lytle, TX06.2008
Skills
- Call Volume and Quality Metrics
- Service Requests
- Member Satisfaction
- Organized
Timeline
P&C Service and Deepening IP1
USAA Federal Savings Bank
07.2018 - Current
Account Manager
Alorica
06.2015 - 07.2018
Shift Manager
McDonald's
06.2008 - 06.2015
Business Management
North West Vista College
High School Diploma -
Lytle High School