Alisa Solem
Tea,SD
Summary
Knowledgeable and dedicated customer service professional. Great team player with outgoing, positive demeanor and proven skills in establishing relationships with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and organization. Articulate, energetic and results-oriented with passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Wild Oak Boutique
2022.08 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer emails, direct messages, and comments with minimal wait times.
- Handled orders and the ordering process through our website and App.
- Disabled and Issued gift cards to our customers as needed.
- Processed returns daily that we received back from our customers. Would then document inventory into our system to make sure quantities were correct, as well as took care of any damaged items.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants. Example: Sizing and fit of our clothing and what would best work for them.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Student at Stewart School of Cosmetology
Stewart School Of Cosmetology
2021.09 - 2022.01
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Offered exceptional service and support to walk-in and scheduled customers.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Studied advanced techniques to develop proficiency and better serve customers.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Helped customers select styles for special events such as prom and formal dances.
- Used social media platforms to promote salon and services.
- Styled hair, makeup and nails for customers for special events and occasions.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Demonstrated thorough knowledge of all salon products and services.
- Provided pre- and post-service consultations to accurately assess clients' needs.
Stay at Home Mom
Myself
2020.01 - 2021.06
- Stayed at home with my daughter for the first year and a half until she started daycare so I could go back to school.
- I really enjoyed and cherished this opportunity, as I grew up babysitting and nannying for families at a very young age until just a few years back.
- Off and on part time nannying for a family during this time as well. Was able to bring my daughter with me into their home.
- Took care of 5 children plus my daughter.
- Drove them to activities/practices/lessons.
- Cooked them meals
- Picked them up and dropped them off at school.
- Cleaned and helped with laundry
Boutique Sales Associate
Klutch Trends
2018.02 - 2018.08
- Was the owners only employee, so would open and close the boutique and be at the store alone.
- Steamed new inventory before they were brought out onto the floor.
- Photographed our product for social media.
- Collected payment by cash, debit or credit card to process transaction.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Helped managers with daily checklists and last-minute requirements.
- Greeted customers entering store and offered assistance with requirements.
- Organized shelves to remove slow moving items and add new merchandise.
- Completed daily tasks accurately and on-time to support shop needs.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Sadly, the owner had to move away as her son became sick, so that is the only reason I ended my career there.
Education
High School Diploma -
West Central High School
Hartford, SD05.2014
Skills
- Customer Relationship Management
- Administrative and Office Support
- Prioritization
- Customer Service
- Retail Sales Customer Service
- Customer Consulting
- Conflict Resolution
- Staff Training
- Shipping Procedures Understanding
- Money Handling Abilities
- Recordkeeping Strengths
- Store Maintenance
- Merchandise Orders and Exchanges
- Problem-Solving Ability
- Typing Proficiency
- Active Listening
- Managing Multiple Tasks
- Shipping and Receiving Understanding
- Critical Thinking
- Order Processing
- Sales Expertise
- Data Evaluation
- Policy and Procedure Adherence
- Calm and Professional Under Pressure
- Credit Card Payment Processing
- Account Management
- Reading Comprehension
- Customer Relations
Timeline
Customer Service Representative
Wild Oak Boutique
2022.08 - Current
Student at Stewart School of Cosmetology
Stewart School Of Cosmetology
2021.09 - 2022.01
Stay at Home Mom
Myself
2020.01 - 2021.06
Boutique Sales Associate
Klutch Trends
2018.02 - 2018.08
High School Diploma -
West Central High School
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