Alisa Steffie
Schuylkill Haven,PA
Summary
To Obtain a Part time position with a company that values hard work.
To excell in a position that is a customer oriented company.
Enthusiastic and motivated individual with a great work ethic, who genuinely enjoys learning new objectives and tackling new challenges.
Overview
14
14
years of professional experience
Work History
Waitress
The Crossroad Inn
12.2013 - 03.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Processed orders and sent to kitchen employees for preparation.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Sales Associate
Staples, The Office Supply Superstore
10.2008 - 02.2010
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Cashier/Cook Operator
SUBWAY®Restaurants
04.2007 - 08.2008
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Trained new staff members on proper cooking techniques, equipment usage, and kitchen safety procedures.
- Increased overall efficiency by multitasking during peak hours and effectively prioritizing tasks.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Operated grills, fryers and ovens to cook food items.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Trained and assisted new kitchen staff members.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Monitored food temperatures to meet quality and safety standards.
- Communicated with management on food inventory stock to request order placement.
Waitress
Dino's Restaurant
07.2006 - 03.2007
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring dining areas were prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Cook
Pizza Hut
06.2004 - 03.2006
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Managed opening and closing shift kitchen tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Prepared and served various food items in fast-paced environment.
- Monitored food quality and presentation to maintain high standards.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
Education
High School Diploma -
Blue Mountain High School
Schuylkill Haven, PA05-2006
Skills
- Team collaboration
- Multi-tasking
- Attention to detail
- Able to Accept Criticism
- Time Management
- Customer service support
- Retail experience
- Retail inventory management
- Work ethic and integrity
- Cash handling and management
- Professionalism and courtesy
- Cash register systems
- POS systems
- Proficient in Microsoft, Word, Excel, Power Point, Social Networking
Timeline
Waitress
The Crossroad Inn
12.2013 - 03.2018
Sales Associate
Staples, The Office Supply Superstore
10.2008 - 02.2010
Cashier/Cook Operator
SUBWAY®Restaurants
04.2007 - 08.2008
Waitress
Dino's Restaurant
07.2006 - 03.2007
Cook
Pizza Hut
06.2004 - 03.2006
High School Diploma -
Blue Mountain High School
Similar Profiles
Alador EskinderAlador Eskinder
Game Host/Manager at Ultrazone Laser Tag In Bailey's CrossroadGame Host/Manager at Ultrazone Laser Tag In Bailey's Crossroad
Jayson MosierJayson Mosier
Manager at Crossroad BicyclesManager at Crossroad Bicycles
Isaac PavonIsaac Pavon
Student Volunteer at Crossroad Academy Charter School Of BusinessStudent Volunteer at Crossroad Academy Charter School Of Business