Alisa Swenson
McKinney,TX
Summary
Dynamic Hourly Manager at Freddy's Frozen Custard and Steakburger with proven expertise in budget management and team leadership. Successfully implemented quality control measures, enhancing customer satisfaction and operational efficiency. Skilled in conflict resolution and employee training, fostering a high-performing team environment. Committed to driving process improvements and achieving organizational goals.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
2
2
years of professional experience
Work History
Hourly Manager
Freddys Frozen Custard And Steakburger
McKinney, TX
06.2023 - Current
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Trained employees on additional job positions to maintain coverage of roles.
Overnight Stocker
Walmart
McKinney, TX
11.2022 - 05.2023
- Followed instructions to properly arrange merchandise items.
- Restocked shelves according to plan-o-grams set up by management team.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Conducted price changes as needed, following established procedures.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Assisted customers in locating desired items throughout the store.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Received and stocked merchandise in a timely manner.
- Responded quickly to emergency situations during night shifts.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Used proper case cutting techniques to cut and sort stock loads.
Education
High School Diploma -
05-2016
Skills
- Budget management
- Quality control
- Team leadership
- Employee training
- Performance evaluation
- Customer service
- Conflict resolution
- Inventory management
- Time management
- Process improvement
- Staff recruitment
- Expectation setting
- Workforce management
- Financial records oversight
- Project planning
- Safety procedures
- Change management
- Coaching and mentoring
- Cross-functional team management
- Decision-making
- Disciplinary techniques
- Relationship building
- Task delegation
- Strategic planning
- Employee onboarding
- Staff development
- Verbal and written communication
- Staff management
- Emergency response
- Shift scheduling
- Shift management
Timeline
Hourly Manager - Freddys Frozen Custard And Steakburger
06.2023 - Current
Overnight Stocker - Walmart
11.2022 - 05.2023
Portage High School - High School Diploma,
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