Alisa Taylor-Moore
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Been on a 8 year disability hiatus, looking forward to returning to the workforce.
Overview
11
11
years of professional experience
Work History
Dispatcher/Billing Coordinator
Central Environmental Services
03.2013 - 05.2015
- Analyzed customer feedback and provided solutions to improve customer service.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Monitored flow of paperwork and directed information to appropriate departments.
- Answered phone calls and responded to customer emails.
- Paid attention to detail while completing assignments.
Office Manager
Huck's Pallet Company
05.2010 - 06.2012
- Maintained computer and physical filing systems.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Business Office Clerk
Parkersburg News & Sentinel
03.2004 - 10.2007
- Enhanced communication between departments by creating and distributing clear, concise memos and reports.
- Served as a liaison between different departments, effectively managing correspondence and communication to keep everyone informed on relevant updates.
- Edited and proofread documents for accuracy and completeness.
- Supported management with timely preparation of monthly budget reports, ensuring informed decisionmaking.
- Improved customer satisfaction by promptly addressing inquiries, resolving issues, and providing professional assistance.
Education
Associate of Applied Science - Nursing
WVU-Parkersburg
Parkersburg, WV12.2020
Certification in Office Practicals - Office Technology
PRT Vo-Tech Center
St. Mary's, WV05.1987
Skills
- Verbal and written communication
- Work Planning and Prioritization
- Managing Operations and Efficiency
- Human Resources Management
- Decision-Making
- Task Delegation
- Staff Training
- Operations Management
- Data Entry
Timeline
Dispatcher/Billing Coordinator
Central Environmental Services
03.2013 - 05.2015
Office Manager
Huck's Pallet Company
05.2010 - 06.2012
Business Office Clerk
Parkersburg News & Sentinel
03.2004 - 10.2007
Associate of Applied Science - Nursing
WVU-Parkersburg
Certification in Office Practicals - Office Technology
PRT Vo-Tech Center