Alisa Thomas
Tulsa
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Cash Office Associate
SSA Group
09.2025 - Current
- Processed cash transactions accurately and efficiently to ensure balanced cash drawers.
- Maintained organized records of daily sales and cash flow for financial reporting.
- Assisted in training new associates on cash handling procedures and operational policies.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
Food and Beverage Supervisor
SSA Group
03.2025 - Current
- Supervised daily operations of food and beverage service, ensuring high standards of quality and presentation.
- Trained and mentored staff on customer service excellence and operational procedures.
- Coordinated inventory management processes to minimize waste and ensure product availability.
- Implemented staff scheduling to optimize coverage during peak service hours.
- Resolved customer complaints effectively, fostering positive dining experiences and repeat business.
- Developed training materials to improve team performance and consistency in service delivery.
- Collaborated with kitchen staff to streamline communication between front-of-house and back-of-house operations.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
Member Experience Specialist
Vasa Fitness
01.2024 - 03.2025
- Answering member inquiries, addressing concerns, and providing information about memberships and policies across multiple communication channels.
- Engaged with non and current members about new offers, upgrades, and amenities within the company.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Educated potential members on current promotional offerings and products using persuasive selling tactics.
- Trained staff on customer service best practices, fostering a collaborative team environment.
Shift Lead/Lead Barista
Scooter's Coffee
12.2022 - 01.2024
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Server/food Runner
Oak Tree Country Club
12.2021 - 06.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Cracker Barrel Old Country Store
01.2021 - 04.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
Bachelor of Fine Arts - Dance Performance
University of Central Oklahoma
Edmond, OK05-2023
Skills
- Communication
- Problem solving
- Customer service
- Team collaboration skills
- POS system operation
- Cash handling
- Time management
Timeline
Cash Office Associate
SSA Group
09.2025 - Current
Food and Beverage Supervisor
SSA Group
03.2025 - Current
Member Experience Specialist
Vasa Fitness
01.2024 - 03.2025
Shift Lead/Lead Barista
Scooter's Coffee
12.2022 - 01.2024
Server/food Runner
Oak Tree Country Club
12.2021 - 06.2022
Server
Cracker Barrel Old Country Store
01.2021 - 04.2022
Bachelor of Fine Arts - Dance Performance
University of Central Oklahoma