Alisa Velez

Palm Beach Pediatrics

Boynton Beach, FL

07.2001 - 01.2020

Completed clerical duties and tasks for clinic administration.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic and health history to keep information current.
Managed over 50+ calls per day using multi-line phone system and pleasantly greeted patients.
Adhered to strict HIPAA guidelines to protect patient privacy.
Helped patients complete necessary medical forms and documentation.
Organized paperwork such as charts and reports for office and patient needs.
Transcribed phone messages and relayed to appropriate personnel.
Maintained current and accurate medical records for patients.
Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
Referred and screened patients to make best use of resources, triage staff and serve community members.
Used computer programs and registration systems to schedule patients for routine and complex procedures
Enhanced office productivity by handling high volume of callers per day