Alisa Vera
Indio,California
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks, offering staff support and customer service. Responsible, punctual and productive professional .
Overview
23
23
years of professional experience
Work History
Cashier
Mathis Brothers Furniture
02.2020 - 03.2020
- Operated cash register and merchant machine for cash, check and credit card transactions.
- Verify customer information for fraud prevention.
- Assist customers with joining rewards program.
- Process financing applications
Customer Service Representative
Mathis Brothers Furniture
09.2018 - 02.2020
- Maintained customer satisfaction by addressing customer needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered questions about store policies and addressed customer concerns.
- Provided information regarding charge accounts and rewards programs.
- Promoted customer loyalty and delivering friendly service and knowledgeable assistance.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Answered average of 15 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Processing returns and exchanges
Accounts Payable
Desert Arc
07.2014 - 07.2015
- Matched purchase orders, packing slips, and invoices with statements and recorded necessary information.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Entered figures using 10-key calculator to compute data quickly.
- Sourced vendors for (1) special project need and negotiated pricing.
- Input data and produced reports using Quickbooks.
Office Manager
Rudy's Landscaping, Inc.
05.2004 - 01.2013
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
- Prepared meeting materials
- Billing
- Proposals
- A/P
- A/R
- Insurance compliance
- Lien Releases
- Safety Meetings
- Run weekly antivirus scans
- Spreadsheets
- Filing
- Data Entry
- Maintaining computer and physical filing systems
Office Assistant Lead Worker
Sun Date
01.1997 - 02.2001
- Answered multi-line phone system
- Dispatching
- Daily product tickets
- Assist P/R with calculating hours
- Provided clerical support to company employees by copying, faxing and filing documents.
- Received and routed business correspondence to correct departments and staff members.
Education
GED -
College of The Desert
05.2010
Skills
- Office Coordinator
- Administrative Support
- Receptionist
- Customer Service
- Cashier
- Quickbooks
Additional Information
- Maintaining clean work station area to promote positive and professional environment
- Accounting Familiarity
- Creating Presentations and Safety Meetings
- Suggest/Implements modifications to improve overall performance
Languages
Spanish
Professional Working
Timeline
Cashier
Mathis Brothers Furniture
02.2020 - 03.2020
Customer Service Representative
Mathis Brothers Furniture
09.2018 - 02.2020
Accounts Payable
Desert Arc
07.2014 - 07.2015
Office Manager
Rudy's Landscaping, Inc.
05.2004 - 01.2013
Office Assistant Lead Worker
Sun Date
01.1997 - 02.2001
GED -
College of The Desert
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