Alisa Villines
1406 Muldowney Ave,Pittsburgh
Summary
Dynamic CNA Supervisor with a proven track record at Norbert Assisted Living, enhancing patient care through effective staff management and training. Skilled in patient care coordination and compassionate leadership, I implemented process improvements that elevated care standards and fostered a collaborative environment, ensuring compliance with healthcare regulations and boosting patient satisfaction.
Sales professional prepared for leadership with strong focus on achieving results and fostering team collaboration. Proven track record in driving sales growth, managing client relationships, and adapting to changing market dynamics. Skilled in strategic planning, customer service, and team development, ensuring reliability and flexibility in high-pressure environments. Recognized for strong communication, problem-solving abilities, and results-driven approach.
Experienced with sales management, focusing on team leadership and customer relations. Utilizes strategic planning to drive sales growth and enhance client satisfaction. Track record of effective communication and problem-solving abilities to achieve consistent results.
Sales professional prepared to leverage extensive experience in sales management to impact business growth. Proven track record of leading teams to achieve ambitious sales goals and enhancing customer engagement. Known for strong collaborative efforts and adaptability in dynamic environments, ensuring reliable performance and effective solutions.
Overview
36
36
years of professional experience
Work History
CNA Supervisor
Norbert Assisted Living
Pittsburgh, PA
09.2019 - Current
- Supervised daily activities of nursing staff to ensure adherence to care protocols.
- Coordinated patient care plans with healthcare professionals and families for optimal outcomes.
- Monitored compliance with safety regulations and infection control procedures in facility operations.
- Trained and mentored new CNAs on best practices and operational standards.
- Implemented process improvements to enhance efficiency in resident care delivery.
- Evaluated staff performance and provided constructive feedback to foster professional development.
- Managed scheduling of CNA shifts to maintain adequate staffing levels throughout the facility.
- Conducted regular assessments of resident needs to inform care adjustments as necessary.
- Managed scheduling, training, and supervision of CNA staff for efficient shift coverage.
- Maintained high standards of care by ensuring compliance with state and federal regulations.
CNA Supervisor
Heritage Manor Nursing Home
Pittsburgh, PA
10.2020 - 08.2025
- Improved patient care by implementing new protocols and procedures for CNA team members.
- Developed strong relationships with patients and their families to foster trust and understanding of treatment plans.
- Promoted a positive work environment by fostering open communication among staff members.
- Implemented ongoing professional development opportunities for CNA staff, leading to improved skills and knowledge.
- Ensured quality patient care by regularly reviewing documentation and updating medical records accordingly.
- Participated in regular meetings with upper management to discuss staffing issues, policy updates, and budgetary concerns.
Sales Associate Manager
AIG Insurance
Queens, NY
04.1990 - 07.2008
- Supervised daily activities of nursing staff to ensure adherence to care protocols.
- Coordinated patient care plans with healthcare professionals and families for optimal outcomes.
- Monitored compliance with safety regulations and infection control procedures in facility operations.
- Trained and mentored new CNAs on best practices and operational standards.
- Implemented process improvements to enhance efficiency in resident care delivery.
- Evaluated staff performance and provided constructive feedback to foster professional development.
- Managed scheduling of CNA shifts to maintain adequate staffing levels throughout the facility.
- Conducted regular assessments of resident needs to inform care adjustments as necessary.
- Managed scheduling, training, and supervision of CNA staff for efficient shift coverage.
- Maintained high standards of care by ensuring compliance with state and federal regulations.
CNA
Villines Nursing Home
Hillsborough, NC
06.1998 - 04.2012
- Reduced staff turnover rate through effective conflict resolution and team-building strategies.
- Led continuous improvement initiatives within the department focused on enhancing patient outcomes.
- Facilitated smooth transitions during shift changes by communicating pertinent information to incoming supervisors.
- Collaborated with interdisciplinary teams to create comprehensive patient care plans that addressed individual needs.
CNA
Central Assistance Living
Queens, NY
06.1998 - 04.2012
- Streamlined communication between CNAs, supervisors, and other healthcare professionals to optimize patient care.
- Enhanced staff performance through regular evaluations, coaching, and constructive feedback.
- Created a supportive atmosphere for patients by addressing concerns promptly and compassionately.
- Increased overall patient satisfaction through diligent monitoring of CNAs'' adherence to best practices.
- Assisted in hiring qualified candidates for CNA positions, contributing to a skilled workforce.
- Provided guidance on infection control protocols for CNAs, resulting in a safer working environment.
- Monitored inventory levels of medical supplies and equipment to ensure preparedness at all times.
Education
High School Diploma - Marketing Management
Far Rock High
Queens, NY06.1988
Skills
- Basic life support
- Patient care coordination
- Staff management
- Healthcare regulations
- Clinical supervision
- Compassionate leadership
- HIPAA compliance
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Patient safety
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Patient care assessment
- Patient education
- Certified in CPR/AED
- Relationship building
- Operational efficiency
- Training and mentoring
- Patient education and counseling
- Employee supervision
- Medication dispensing
- Team building
- HIPAA guidelines
- Task prioritization
- Self motivation
Timeline
CNA Supervisor
Heritage Manor Nursing Home
10.2020 - 08.2025
CNA Supervisor
Norbert Assisted Living
09.2019 - Current
CNA
Villines Nursing Home
06.1998 - 04.2012
CNA
Central Assistance Living
06.1998 - 04.2012
Sales Associate Manager
AIG Insurance
04.1990 - 07.2008
High School Diploma - Marketing Management
Far Rock High