Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Alisa Wallace

Alisa Wallace

Administration Office Assistant/ Certified Nursing Assistant
Rock Hill,SC

Summary

Possessing first-rate communication skills and personable demeanor demonstrated across 30 years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

30
30
years of professional experience
3
3
years of post-secondary education

Work History

Administrative Medical Assistant

Southmister Retirement Community
Charlotte, NC
06.2007 - 05.2023
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Used [Software] to schedule appointments for doctor visits and procedures.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Processed medical insurance claims and payments.
  • Assisted with medical coding and billing tasks.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Performed various administrative tasks by filing, copying and faxing documents.

Education

Associate of Applied Science - Administrative Medical Assistant

Rasmussen College
Lake Elmo, MN
01.2023 - 11.2023

Certification - Certified Nursing Assistant

York Technical College
Rock Hill, SC
02.1993 - 10.1993

Registered Cosmetologist - Cosmetology Education

Chris Logan Cosmetology
Rock Hill, SC
07.1990 - 11.1991

Skills

    Healthcare coding

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Timeline

Associate of Applied Science - Administrative Medical Assistant

Rasmussen College
01.2023 - 11.2023

Administrative Medical Assistant

Southmister Retirement Community
06.2007 - 05.2023

Certification - Certified Nursing Assistant

York Technical College
02.1993 - 10.1993

Registered Cosmetologist - Cosmetology Education

Chris Logan Cosmetology
07.1990 - 11.1991
Alisa WallaceAdministration Office Assistant/ Certified Nursing Assistant