Alisa Whitlow
Columbia,SC
Summary
Customer-oriented General Manager with twelve plus years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
General Manager
Popeyes Louisiana Chicken
10.2018 - 04.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Front Desk Supervisor/Executive Housekeeping Manager
Sheraton Hotels
06.2014 - 09.2021
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Scheduled and assigned daily work and activities for team members.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Collected room deposits, fees, and payments.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
- Built talented team through hiring and training new associates.
- Utilized reservation software programs proficiently, optimizing room bookings and maintaining accurate guest information.
- Developed strong working relationships with other departments within the hotel, fostering efficient communication channels between teams.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained transaction security by verifying payment cards against identification.
- Completed bi-weekly payroll for Thirty plus employees.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Maintained required records of work hours, budgets and payrolls.
Education
High School Diploma -
North Augusta High School
North Augusta, SC06.1981
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
- Customer Relations
- Relationship Building
- Inventory Control
- Employee Scheduling
- Verbal and written communication
- Administrative Skills
- P&L Management
- Performance Improvement
- Vendor relationships
- Employee Development
- Purchasing
- Expense Control
- Business Administration
- Organizational Development
- Community Outreach
- Risk Management
- New Business Development
- Cost analysis and savings
- Purchasing and planning
- Performance Evaluations
- Team training and development
Certification
- Servsafe Certification
- Food Handler Certifications
- 2020 Excellent Customer Services Award
Timeline
General Manager
Popeyes Louisiana Chicken
10.2018 - 04.2024
Front Desk Supervisor/Executive Housekeeping Manager
Sheraton Hotels
06.2014 - 09.2021
High School Diploma -
North Augusta High School
Servsafe
A food safety knowledge certification to protect the public from foodborne illness, as an Manager it is my job to protect the public as , I oversee the Restaurant. Servsafe Manager Certification is accredited by the American National Accreditation Board under the Conference for Food Protection Standards.
Servsafe
A food safety knowledge certification to protect the public from foodborne illness, as an Manager it is my job to protect the public as , I oversee the Restaurant. Servsafe Manager Certification is accredited by the American National Accreditation Board under the Conference for Food Protection Standards.