Alan Wilson
RATHDRUM, ID,ID
Summary
Dynamic Store Manager with a proven track record at Serights Ace Hardware, excelling in customer service and team leadership. Enhanced sales through innovative merchandising and effective inventory management, achieving significant improvements in customer satisfaction. Skilled in training and mentoring staff, fostering a collaborative environment that drives performance and operational excellence. I helped create a great family like culture and kept moral up in the store.
Overview
22
22
years of professional experience
Work History
Store Manager
Serights Ace Hardware
09.2017 - Current
- Managed daily store operations, ensuring efficient workflow and high customer satisfaction.
- Trained and supervised staff, fostering a collaborative team environment.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Developed marketing initiatives to promote seasonal products and enhance store visibility.
- Ensured adherence to safety protocols, maintaining compliance with company policies and regulations.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Social Services Assistant
Lacross Health Care
04.2003 - 09.2017
- Coordinated client services to ensure timely access to resources and support.
- Developed and implemented individualized service plans tailored to client needs.
- Assessed client eligibility for various social service programs, ensuring compliance with regulations.
- Collaborated with community organizations to enhance resource availability and service delivery.
- Coordinated appointments between clients and essential service providers while remaining sensitive to individual scheduling constraints.
- Served as a liaison between clients and external agencies, advocating for their needs and promoting effective communication.
Education
Associates Degree - Nursing And Social Work
North Idaho College
Coeur D'alene, IDSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Leadership development
- Supply ordering
- Policies and procedures
- Store displays
- Staff supervision
- Staff management
- Sales expertise
- Work Planning and Prioritization
- Relationship building and management
- Strategic thinker
- Order management
Timeline
Store Manager
Serights Ace Hardware
09.2017 - Current
Social Services Assistant
Lacross Health Care
04.2003 - 09.2017
Associates Degree - Nursing And Social Work
North Idaho College
Similar Profiles
Brian P. PolkBrian P. Polk
Assistant Store Manager at Mutual Ace Hardware / Mundelein Ace HardwareAssistant Store Manager at Mutual Ace Hardware / Mundelein Ace Hardware
Thomas BerniniThomas Bernini
Assistant Store Manager at Chiefland Hardware and Farm Supply (Ace Hardware)Assistant Store Manager at Chiefland Hardware and Farm Supply (Ace Hardware)
Mathew GrubeMathew Grube
Retail Sales Associate at True Value Hardware Store / Ace HardwareRetail Sales Associate at True Value Hardware Store / Ace Hardware
Braxton FrenchBraxton French
Roughneck at Cyclone DrillingRoughneck at Cyclone Drilling
Philandra NezPhilandra Nez
Production Machine Operator at Idahoan FoodsProduction Machine Operator at Idahoan Foods