Alisa Yarbrough
Bloomingdale,GA
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Dickeys BBQ. Skilled in employee training and problem-solving, adept at fostering relationships and improving operational efficiency. Demonstrates exceptional cash handling and customer service, ensuring high-quality experiences in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Shift Manager
Dickeys BBQ
08.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Server
Splendid Shabu Restaurant
10.2021 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Server
Midtown Deli
11.2019 - 07.2021
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Server
Tomo Japaneese Restaurant
03.2019 - 09.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
New Hempstead High School
Bloomingdale, Ga05.2019
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Accurate money handling
- Opening and closing procedures
- Punctual and Reliable
- Relationship Building
- Team Development
- Inventory Control
- Payment Processing
- Flexible Schedule
- Equipment Troubleshooting
- Customer Service
- Problem-Solving
- Active Listening
- Critical Thinking
- Continuous Improvement
Timeline
Shift Manager
Dickeys BBQ
08.2022 - Current
Server
Splendid Shabu Restaurant
10.2021 - 03.2022
Server
Midtown Deli
11.2019 - 07.2021
Server
Tomo Japaneese Restaurant
03.2019 - 09.2019
New Hempstead High School