Alisa Yu
San Francisco,Ca
Summary
Personable and highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Excels in calender management, scheduling, and database administration.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Earthbody Spa
08.2023 - Current
- Eciently manage front desk operations, including handling phone calls, emails, and client proles
- Procient in utilizing oce equipment and maintaining a neat and organized reception area
- Exceptional communication skills, both verbal and written, to interact with clients, sta, and management
- Skilled in appointment scheduling, conference room booking, and maintaining oce supplies
- Able to multitask eectively while maintaining a professional and welcoming demeanor
- Knowledgeable in basic administrative tasks, such as data entry and document ling
- Familiarity with various software tools, including Microsoft Oce and multiple booking systems
- Create and print daily schedules for therapists, ensuring accuracy and timeliness
- Process transactions accurately using Point of Sale (POS) systems and handle cash transactions eciently
- Maintain a balanced cash drawer, reconciling discrepancies and ensuring accurate nancial records
- Adhere to company policies and procedures related to cash handling and transactions.
SI (Supplement Instruction) Science Facilitator
San Francisco State University
08.2021 - Current
- Instructed a class for rst year biology by creating worksheets and various collaborative lesson plans
- Created learning communities to focus on conceptual understanding and mutual support
- Class consists of hands on and interactive group work
- Trained former students to become a Si facilitator by sharing my knowledge and experience.
Beauty Advisor
Sephora
01.2023 - 08.2023
- Extensive knowledge of various beauty brands, skincare products, makeup techniques and fragrance trends, to condently recommend products tailored to customers' specic preferences
- Increased daily budget sales by introducing credit card and loyalty programs to every client
- Demonstrated ability to build lasting relationships with diverse clientele by fostering a welcoming and inclusive environment
- Completed weekly lessons and tutorials teaching latest trends, exceptional customer experience, brand events and product info.
Lead Barista, Customer Service, and Cashier
Corner Park Café
04.2019 - 07.2020
- Process drink orders from simple to complex, quickly, and eciently
- Provided exceptional customer service to all customers daily
- Promoted food options on the menu that customers had questions on
- Maintained a clean, safe, and friendly environment per company best practices
- Monitor inventory of supplies on hand
- Maintained a daily cash drawer and tips during the beginning and end of each shift
- Always treated customers and fellow employees with professionalism.
Retail Sales Associate
Cage Clothing Corp.
07.2018 - 03.2019
- Acknowledged and assisted customers; located merchandise eciently using various methods; answered customers questions quickly and accurately
- Oering style and outt suggestions to customers, utilizing mannequins and displays for inspiration
- Assisted with inventory counting, product displays, tting room, and returns daily
- Courteous and responsive to any assignments that may be given from management
- Build ongoing relationships with customers to ensure their complete satisfaction throughout their experience at Cage Clothing
- Quickly learned all internal operations of the business and was able to run the business until closing
- Counted, documented, and safe dropped daily revenue with 100% accuracy
- Performed opening and closing duties as required by management.
Quality Assurance Assistant (Yeast & Tannin Production Samples)
Scott Laboratories
03.2016 - 06.2018
- Provided direct support to the inside cellar sales team and laboratory functions for all products related to wine production, sales, and inventory management
- Successfully produced more than 46,500 fermentation and tannin samples
- Directly supported inside and outside sales teams related to wine, beer, and spirits production
- Successfully trained laboratory sta with clean room proper set-up, packaging of products, transfer of products, and quality control was achieved consistently
- Assisted the warehouse shipping and receiving with packaging products for shipment
- Processed information into the warehouse management system and produced inventory labels to complete products for sale
- Ensured inventory was at 100% validity and counts were accurate by internal verication processes governed by the ISO 9001: 2018 Quality Management System (QMS).
Education
Biochemistry B.S -
San Francisco State University
Graduated with Honors -
Santa Rosa High School
Skills
- Cash Handling
- Office Organization
- Administrative Support
- Spreadsheet Tracking
- Customer Service
- Front Office Management
- Scheduling
- Telephone Etiquette
- Time Management
Extracurricular Activities
San Francisco State University, American Medical Women's Association (AMWA) member and head of the Mental Health committee. San Francisco State University, Women In Science and Engineering (WISE) member
Timeline
Front Desk Receptionist
Earthbody Spa
08.2023 - Current
Beauty Advisor
Sephora
01.2023 - 08.2023
SI (Supplement Instruction) Science Facilitator
San Francisco State University
08.2021 - Current
Lead Barista, Customer Service, and Cashier
Corner Park Café
04.2019 - 07.2020
Retail Sales Associate
Cage Clothing Corp.
07.2018 - 03.2019
Quality Assurance Assistant (Yeast & Tannin Production Samples)
Scott Laboratories
03.2016 - 06.2018
Biochemistry B.S -
San Francisco State University
Graduated with Honors -
Santa Rosa High School