Alisa Zlatovski

• Delivered exceptional guest experiences, ensuring personalized service and quick resolution of issues.
• Managed and trained the guest relations team, improving service efficiency and satisfaction scores.
• Streamlined operations by collaborating with multiple departments, enhancing overall guest stays.
• Organized special events and tailored services for VIP clients and celebrations.
• Promoted for leadership and consistent performance.

Key Achievement: Improved guest satisfaction ratings by 13% and reduced issue resolution time by 21%.

• Coordinated bespoke travel experiences and provided concierge services for high-profile clients.
• Delivered personalized customer support, addressing client inquiries and resolving issues promptly.
• Acted as a multilingual translator and cultural liaison for international clients.

• Developed bespoke travel packages and exclusive tours tailored to client needs.
• Built strategic partnerships with international tour operators to expand service offerings.
• Handled conflict resolution and provided personalized service to ensure customer satisfaction.

• Oversaw daily operations of the travel agency, ensuring seamless customer experiences.
• Recruited and led a dynamic team, enhancing workplace productivity and morale.
• Participated in international tourism exhibitions, establishing partnerships and driving business growth.

• Managed inventory of over 2,000 products, optimizing stock control and reducing shortages.
• Supervised and trained a team of 10 employees to enhance customer service and sales.
• Conducted sales data analysis, identifying trends to increase profitability.