Hi, I’m
Alisa Bledsoe, SHRM-CP, BSHRM, BSAcc, MBA
Canton,Ohio
Summary
Strategic HR Specialist with over five years of experience collaborating across HR, Legal, Payroll, and Benefits teams to resolve complex leave and disability cases. Focused on compliance with federal and state laws, my role ensures seamless leave management and return-to-work strategies that prioritize employee satisfaction and organizational efficiency.
With a strong foundation in compliance and case resolution. I am passionate about advocating for employees while balancing organizational needs. Leveraging data-driven insights and a people-first approach, I contribute to fostering a healthier and more productive workforce. My mission is to uphold the human aspect in HR processes while driving impactful solutions.
Overview
14
years of professional experience
Work History
Amazon.com
Specialized Disability & Leave Case Manager
10.2020 - Current
Job overview
- Serve as a trusted HR partner to business leaders and employees, advising on leave management, benefits, compliance, and return-to-work strategies.
- Collaborate cross-functionally with Legal, Payroll, Benefits, and Safety to resolve complex cases while ensuring compliance with federal/state laws (ADA, FMLA, ERISA).
- Administered and processed Short-Term Disability (STD) claims, applying Medical Decision Guidelines (MDG) to evaluate medical documentation, determine eligibility, and ensure compliance with policies.
- Collaborated with payroll and benefits teams to expedite back pay and resolve discrepancies, improving employee satisfaction and reducing delays.
- Maintained accurate case documentation and provided clear communication to employees and managers regarding claim status and next steps.
- Lead projects of 7,000+ cases, managing a team of 15; improved efficiency and ensured timely resolution resulting in over 3,000 employees receiving back pay and being returned to work.
- Partner with leadership teams to manage escalations and employee relations issues, achieving a notable reduction in complaints.
- Support open enrollment and benefits communications, educating employees and leaders on plan options.
- Increased inclusion score by 40% within 60 days through targeted employee engagement initiatives.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
CloudOne LLC
Customer Service Team Lead
07.2020 - 09.2020
Job overview
- Enhanced overall performance by providing targeted coaching during calls.
- Facilitated recruitment of essential personnel.
- Facilitated agent progress towards key performance indicators (KPIs) through performance improvement plans (PIPs).
- Achieved a 19% increase in goal attainment by setting metric benchmarks through data analysis.
Advance Financial 24/7
Verification Supervisor
11.2019 - 03.2020
Job overview
- Managed approval for loans and checks, enhancing the rate of correct approvals for 15-30 agents.
- Implemented bi-weekly evaluations to optimize workflow and improve agent output by 12%.
- Conducted team coaching and 1:1 performance reviews to ensure consistent achievement of KPIs.
- Performed monthly team meetings to provide overview of team's performance and discuss goals for following meeting; resulting in increase of overall team performance.
- Completed final assessments on dubious checks and money orders to contribute to safeguarding capital.
Advance Financial 247
Quality Assurance Team Lead
03.2012 - 11.2019
Job overview
- Functioned as HR liaison, advising managers on employee performance, training, and corrective actions.
- Designed and implemented coaching and feedback programs that increased productivity by 19%.
- Led investigations into escalated service issues, driving process improvement and risk mitigation.
- Audited transactions and monitored calls to ensure compliance with regulatory and company standards.
- Conducted weekly calibration sessions with department manager/supervisors.
Education
Western Governors UniversitySalt Lake City, UT
Bachelor of Science from Business Administration - HR Management
2023
Western Governors UniversitySalt Lake City, UT
MBA from Business Administration
2023
Society of Human Resource Management Virginia
Certification from Human Resources Management
02.2024
Western Governors UniversitySalt Lake City, UT
Bachelor of Science from Accounting
2025
Skills
- Collaborative HR strategy
- Employee engagement strategies
- Workflow improvement experience
- Performance Management & Talent Development
- HR Policies, Compliance & Risk Mitigation
- Benefits & Leave Administration (FMLA, ADA, STD/LTD)
- Analytical problem solving
- Data-driven problem resolution
- HRIS Systems
- Data-Driven Decision Making
Timeline
Specialized Disability & Leave Case Manager
Amazon.com
10.2020 - Current
Customer Service Team Lead
CloudOne LLC
07.2020 - 09.2020
Verification Supervisor
Advance Financial 24/7
11.2019 - 03.2020
Quality Assurance Team Lead
Advance Financial 247
03.2012 - 11.2019
Western Governors University
Bachelor of Science from Business Administration - HR Management
Western Governors University
MBA from Business Administration
Society of Human Resource Management
Certification from Human Resources Management
Western Governors University
Bachelor of Science from Accounting
Affiliations
- National Society of Leadership and Success
- WGU SHRM Student Chapter
- Stark County HR Association (SCHRA)
- Society of Human Resources Management (SHRM-CP)