Alisa M. Jett

While with IPG I worked diligently to update and rebrand their Yardi Aspire LMS that supported over 460 associates and 157 locations nationally.

The work to their LMS included rebuilding the document resource library, SOP manuals, numerous forms, guides and support materials. I also had to rebuild all of their 30+ learning plans along with building the Aspire dynamic learning plan assignments to support the completion of the ADP - Aspire integration for automation of learning plan assignments while onboarding new team members into the ADP system.

Key highlights:

• Created a New Hire Orientation course, leader's guide, and class workbook and facilitated the course live via zoom weekly. I recorded the course into video and created an on-demand version of the course and also added the video into the onboarding feature within ADP to be a part of the new hire paperwork process.
• Completely overhauled the Yardi Aspire LMS that had been lying dormant for a year prior to my arrival. The updates included team member audit, branding, resource and documents audits and updates, updating the dashboards, and rebuilding of all learning plans for all positions.
• Created multiple on demand training courses in Aspire with included video and click though slide decks with voice over audio, attachments to resources, quizzes, and surveys.
• Monitored and tracked Mystery Shop team member performance. Updated the existing Mystery Shop Templates to bring up shop score performance. In addition, I created a Mystery Shop Workshop course with workbook materials that was facilitated live to all property team members and also created an on demand version with a click through slide deck with voice over audio for each slide.
• Assisted Marketing with website updates though Rent Cafe CRM and Word Press. I also created Marketing Materials for all home sales.
• Hosted live zoom Mystery Shop Talks and Maintenance Shop

I was a department of one that provided all curriculum management, on demand course creation and assignment management. I worked closely with the Regional Management team, the CFO, and the President of IPG to identify gaps and provide live and on demand training to strengthen performance nationally.

Through the Robert Half Company I worked directly with the Kemper Development Group assisting their Software Merchant through their conversion from MRI to the Yardi CRM platform.

Key highlights:

• Created learning guides for the Sales, Concierge, and Maintenance teams to utilize within their Yardi CRM test environments to aid in learning prior to their "go-live" software launch.
• Created Quick Tip Sheets via Canva for each learning group that highlighted each of their job roles main functions to assist in their use of the new software programs.
• Provided daily live one on one training with each associate and built practice work books with live scenarios for each associate to practice their related job functions within the software programs.
• Provided weekly written updates on the teams learning progress to the COO, DFO, and Director of IT. I attended all implementation meetings weekly via Microsoft Teams and Zoom.

I was the liaison between 176 properties and 580 employees that included mid and senior level management. I provided key support for all systems and processes for all levels of the company.

Key Highlights:

• Created their first New Hire Orientation course with facilitator's guide and class workbooks and facilitated the training live weekly in person and via goto meeting.
• I was the lead trainer for the implementation of the OpsTechnology Spend Management program. I created all correspondence, training materials, guides, and documents utilizing PowerPoint, Powtoon, and Adobe PDF Editor while I trained over 176 locations on how to utilize the software for all of their property supply purchases.
• I refurbished past class curriculum, updated and managed two LMS systems, Grace Hill, and EasyLMS. Weekly course completion reporting was provided to Senior management and Regional Management.
• I worked closely with the HR Director to develop senior level communication processes (consent agendas) to lead the organization weekly with zoom team meetings and regularly scheduled live and webinar presentations.

While being a part of the Weidner Training team, I provided in person and webinar training sessions to over 1200 team members within the organization.

Key Highlights:

• Prepared and updated training content as needed for team member performance improvement.
• Responsible for scheduling my training classes and corresponding travel schedule.
• Participated in creating training materials for a new Yardi CRM software roll out that was National in scope.
• Co-facilitated week long training sessions that covered management basics, operations, leasing and sales, software programs, and company culture.

Another part of my role was to plan for emerging training needs based on metrics and trends and create training material as well as to provide training to support these areas for improved performance.

While I was Seattle Washington based, I planned, scheduled, and controlled training delivery for employees in each province of Canada. I scheduled training on a monthly basis and determined resource allocation.

Key highlights:

• Met regularly with the Regional Vice President and the Regional Property Managers to ensure learning needs were being met.
• Established and maintained the business partnership between the training team and Regional Management staff.
• Managed Absorb LMS data and responded to ensure all employees received mandatory programs, passed programs at an acceptable grade and fulfilled annual education hours required.
• Drove training initiatives within the province's and provided consulting services to the management staff as needed. I worked closely with local management state side to plan and roll out new product offerings.
• Traveled monthly between Ontario, Alberta and British Columbia to provide onsite team member training and support as needed.

I hosted monthly Employee on-boarding in Seattle WA which included one day of class room, one day of employee shadowing, and one day of building tours. I also hosted regular Skype for Business webinars based on regional needs, feedback and metrics.

While with Pinnacle I Managed the Absorb LMS and contributed to applicable courses and verified that the curriculum was supportive and met the standards set for each Region's operational needs.

Key highlights:

• Delivered training classes weekly in person and via webex. I developed a delivery plan in accordance with organizational and departmental goals for on going and roll out training for the Northwest. This included scheduling and allocation of budgeted resources on a monthly to quarterly basis.
• Published local training schedules and training processes to the regional management and staff. I managed the on-boarding, continuing education and roll out training process while ensuring training was available and delivered in a timely manner based on regional requirements.
• Provided consultative services to Regional Management on client and associate training issues and job related performance. Continual interdepartmental communications happened regularly to enhance effectiveness in dealing with critical issues. I supported the regional executive team in development of critical topic programs, including support training at regular Regional and Divisional meetings.
• Traveled monthly within the Northwest Region between Washington, Oregon, Idaho, and Utah to provide on site team member training and support, and to attend and host regularly scheduled meetings supporting a region of approx 700 team members.
• Collaborated on a weekly basis with the National Training Department.

As a team of four Regional Education Directors, we shared Absorb LMS administrative duties and a rotational Webinar training schedule. Each of us facilitated ten to twelve webinars per week. We traveled the country on a rotational basis to provide SME support via cross training amongst the regions. Our team training approach provided national training and support to approx 4500 team members.