Alisa Marie Cios

• Managed daily office operations, including scheduling, customer communication, and repair order coordination.
• Coordinated updates between technicians, customers, and insurance adjusters.
• Processed invoices, payments, and account records with accuracy.
• Maintained organized files for estimates, work orders, and insurance documentation.
• Streamlined administrative procedures to improve recordkeeping and office efficiency.
• Monitored office supplies, ordered materials, and supported smooth front-desk workflow.

Led day-to-day oversight for occupational therapists and certified occupational therapy assistants serving Region 3 of Chicago Public Schools.

Specific Responsibilities included the following:

• creating caseloads for all 86 therapists in Region 3
• scheduling all initial evaluations for students entering the system at age 3years to 21 years with home schools in Region 3
• performing weekly chart audits of all staff on a rotating basis including medicaid billing review and daily case notes
• performing staff annual staff evaluations
• creating and implementing professional development planning for staff in-service days
• attendance of weekly meetings with the supervisor of the Office of Specialized Services
• collaborating with the Region 1 and 2 occupational therapy regional coordinators and physical therapy regional coordinators at weekly meetings
• completing initial evaluations for all homebound students in Region 3
• completing initial evaluations for students in the Early Childhood Bilingual program in Region 3
• Monitored attendance, enrollment, and compliance data to identify service gaps and support timely intervention.
• Streamlined case tracking and follow-up processes for student and family support requests.
• Facilitated communication between schools, families, and central offices to resolve operational issues efficiently.
• Coordinated regional support for school leaders, aligning services with district policies and academic priorities.
• Trained staff on procedures, documentation standards, and communication protocols to improve regional coordination.
• Enhanced regional performance by implementing strategic initiatives and coordinating cross-functional teams.
• Spearheaded the implementation of new systems or tools designed to enhance productivity across teams in the region.
• Coordinated training programs for staff development, enhancing employee satisfaction and retention rates.

• Assessed patient function and mobility to establish individualized occupational therapy treatment plans.
• Developed interventions supporting activities of daily living, self-care, and safe discharge readiness.
• coordination of care with physicians, nurses, case managers, and interdisciplinary teams.
• provided patient and family education on home exercise programs, adaptive techniques, equipment usage
• Documented patient evaluations, progress notes, and discharge recommendations in electronic medical records.
• Implemented evidence-based treatment strategies for orthopedic neurological and medically complex patients.
• recommended adaptive equipment and environmental modifications to enhance independence and safety.
• Provided interventions and treatments to improve patient abilities to perform daily activities, manage symptoms and prevent injury.
• Documented patient progress accurately and efficiently, ensuring compliance with regulatory requirements.
• Collaborated with interdisciplinary team members to deliver comprehensive patient care and support optimal results.
• Participated in continuing education opportunities to stay current with occupational therapy industry trends and best practices.
• Provided education to empower patients and families to understand conditions, treatments and treatment options for managing symptoms.
• Coordinated discharge planning efforts alongside case managers to ensure seamless transitions between care providers upon leaving facility.
• Evaluated patient progress during treatment by completing goal-aligned assessments.
• Provided clinical mentorship to occupational therapy students during clinical rotations, supporting professional growth and development.
• Conducted clinical evaluations and assessments, recommending best treatment for individual patients.
• Developed customized home exercise programs, enabling patients to maintain progress outside of therapy sessions.
• Coordinated interventions with multidisciplinary treatment team.
• Participated in the Medical Diagnostics Team evaluations at the Pediatric Developmental Center of Advocate Illinois Masonic Hospital on a weekly basis
• Participated in the Developmental Disorders Clinic team evaluations at the Pediatric Developmental Center of Advocate Illinois Masonic Hospital on a weekly basis, performing all assessments in a team format with the Physician, Physical Therapist, Speech and Language Pathologist and Developmental Therapist.

• Implemented evidence-based treatment strategies for orthopedic, neurological, and medically complex patients.
• Assessed patient function and mobility to develop individualized occupational therapy treatment plans.
• Coordinated care with physicians, nurses, case managers, and interdisciplinary teams.
• Educated patients and families on home exercise programs, adaptive techniques, and equipment use.
• Recommended adaptive equipment and environmental modifications to improve independence and safety.
• Participated in continuing education opportunities to stay current with industry trends and best practices in occupational therapy.
• Provided education to patients and families on coping strategies, adaptive equipment, and safety modifications.
• Mentored occupational therapy students during clinical rotations, fostering professional growth and development.
• Consulted with direct-care staff to implement best methods to achieve therapy goals.
• Improved functional outcomes for pediatric patients by integrating play-based therapy techniques into treatment plans.
• Conducted workshops for caregivers and family members, equipping them with strategies to support patient rehabilitation at home.
• Coordinated interventions with multidisciplinary treatment team.