Alisann Thibodaux
Houma,LA
Summary
Dedicated Cashier Assistant brings customer-first attitude to helping clients safely shop, buy and transport items to vehicles. Experience cleaning and sanitizing work environment, carts and baskets alike to promote customer health and wellbeing. No-job-too-small approach to helping locate, bag and carry purchases. Offers energetic approach to assisting customers and fellow employees.
Overview
4
4
years of professional experience
Work History
Cashier Assistant
Walmart
04.2023 - Current
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with other associates to support cashiers and management needs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Bagged items securely to minimize breakages and reduce losses.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Collaborated with team members to maintain a positive work environment and boost employee morale.
- Retrieved items for customers and verified prices.
- Answered questions about store policies and addressed customer concerns.
- Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
- Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
- Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
- Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.
- Replenished shelves regularly to meet customer demand and maximise sales.
- Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Trained new cashier team members in customer service and money handling processes.
- Adhered strictly to loss prevention guidelines, promptly reporting any suspicious activities or discrepancies to management.
- Contributed to increased sales by offering relevant product suggestions during checkout interactions.
- Helped clients transport large or bulky items into vehicles.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Managed lines effectively by directing customers to open registers or assisting them with self-checkout machines as needed.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Flex into other departments as needed, such as online grocery shopping, carts, and stocking.
Customer Service
Walmart
04.2023 - Current
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Improved customer service ratings through [Action].
- Developed a deep understanding of customer service principles and customer service best practices.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Provided exemplary customer service to guests.
- Met customer service expectations through problem resolution, daily communication and follow-up, boosting customer service scores.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings.
- Directed cleaning, restocking, and customer service activities.
- Resolved issues and maintained customer service standards.
- Greeted customers and provided outstanding customer service.
- Provided exceptional customer service to drive satisfaction.
- Operated register to provide great customer service.
- Maintained excellent customer service and positive attitude.
- Followed up with customers about customer service.
- Oversaw customer service team training and development.
- Addressed customer service overflow to reduce complaints.
- Supported office business development and customer service.
- Interacted directly with customers and team members to maintain high level of customer service, boosting customer service ratings.
Assistant Manager
Wish Upon A Bear Creations
10.2022 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
- Completed store opening and closing procedures by counting drawers and managing security.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Strengthened performance by applying excellent program and project leadership skills.
- Trained new associates in successful sales and performance strategies.
- Collaborated with marketing department to create appealing promotions, resulting in higher customer engagement rates.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals.
- Generated sales report to help upper management make effective decisions and sales plans.
- Managed and developed sales team.
- Organized store layout strategically to optimize traffic flow patterns for enhanced shopper engagement.
- Assisted in driving sales through effective merchandising strategies and techniques.
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
Customer Service Cashier
Walmart
01.2020 - 12.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Streamlined the checkout process for faster service and improved customer experience.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
High School Diploma -
Thibodaux High School
Thibodaux, LA05.2021
Skills
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Patience and Empathy
- Cash handling expertise
- Store Cleaning
- Reliability and punctuality
- Cash Handling
- Flexible Schedule
- Critical Thinking
- Basic Math
- Professional Appearance
- Merchandise Restocking
- Relationship Building
- Front Desk Operations
- Recordkeeping
- Inventory Support
- Upselling strategies
- Honest and Dependable
- Adaptable and Flexible
- Customer Assistance
- Active Listening
- Reliable and Responsible
- Cooperative Attitude
- Cleaning and sanitizing
- Product restocking
- Cash Register Operations
- Team Collaboration
- Cash Management
- Team Leadership
- Microsoft Office
Timeline
Cashier Assistant
Walmart
04.2023 - Current
Customer Service
Walmart
04.2023 - Current
Assistant Manager
Wish Upon A Bear Creations
10.2022 - 04.2023
Customer Service Cashier
Walmart
01.2020 - 12.2022
High School Diploma -
Thibodaux High School