Alicia Santiago

• Assist guests while utilizing multiple systems for booking getaway reservations in a call center setting.
• Identified opportunities for upselling additional products or services during the reservation process.
• Maintained detailed records of all bookings completed, allowing for accurate reporting.
• Utilized specialized software to capture and process data.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

• Provided exceptional customer service by promptly responding to inquiries, scheduling property showings, and addressing client concerns.
• Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market.
• Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
• Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
• Conducted market research to accurately price properties and provide clients with competitive analysis reports
• Created compelling property listings with high-quality photos, detailed descriptions, and virtual tours to attract potential buyers
• Negotiated contracts and terms of sale on behalf of clients to ensure favorable outcomes for both parties involved
• Collaborated with mortgage lenders, home inspectors, and title companies to facilitate smooth transactions for clients
• Assisted first-time homebuyers in understanding the process of purchasing a home from start to finish.
• Organized open houses and conducted property tours for potential buyers.

• Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
• Maintain strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
• Maintain a high degree of professionalism and composure in high-stress enviornment, ensuring the well-being of patients and staff.
• Improved patient satisfaction by efficiently scheduling appointments and managing phone calls.
• Schedule, reschedule, and cancel medical appointments.
• Triage non-clinical patient inquiries and route messages to the appropriate team members.
• Work collaboratively with interdisciplinary team members to provide access to care assisting patients in coordinating telehealth visits, review medication profile, reconciliation or duplicate medication profile.
• Provide technical support to patients with login or connectivity issues.
• Process and submit patient request for new prescription orders and renewal request via EMR in a timely manner.
• Communicate with interdisciplinary team for assistance with coordinating care in regards to labs, prescription orders, weight loss medications, prescription renewals, PT and referrals for back brace, MRI, Xrays Etc.
• Communicate with insurance carrier to request prior authorization approval for medication.
• Process referrals and authorizations.
• Order medical records or lab results as requested by medical providers.
• Assist with patient reminders, including phone calls, texts, or email follow-ups.

• Assisted clients in the purchase of residential properties, providing guidance and expertise throughout the entire buying process.
• Scheduled and accompanied clients on property viewings, inspections, and closings, answering any

questions and addressing concerns.

• Negotiated purchase agreements with sellers on behalf of clients, ensuring favorable terms and conditions.
• Collaborated with mortgage lenders to facilitate smooth financing process for clients.
• Maintained a strong network of contacts within the real estate industry to stay informed about new listings and market trends.
• Constant communications - Provided regular updates to clients regarding new properties on the market that

matched their criteria and updates during the purchase process.

• Organized daily work based on collection priority.
• Reduced wait times for patients by effectively managing daily schedules and appointments for mobile phlebotomy services.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Maintained a high level of accuracy in performing venipunctures for diverse patient populations.
• Provide COVID-19 testing
• Demonstrated adaptability by providing phlebotomy and COVID-19 testing services in various settings such as homes, clinics, and assisted living facilities.
• Assisted in the development and implementation of new protocols to improve overall efficiency and effectiveness of mobile phlebotomy services.
• Assisted in training new hires on company policies, procedures, and best practices for mobile phlebotomists.
• Assisted in the lab - accessioning of requisitions.
• Packaged and shipped specimens to central lab daily.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

• Educated patients on kidney disease management, empowering them to take an active role in their own healthcare plan.
• Consistently adhered to HIPAA guidelines when handling sensitive patient information, maintaining confidentiality at all times.
• Provided pre-and post-hemodialysis assessments for each patient, identifying potential concerns before they escalated into more serious issues.
• Improved patient comfort by providing compassionate and attentive care during hemodialysis treatments.
• Completed dialysis machine and equipment setup prior to patient treatment and performed safety tests to verify readiness.
• Performed dialysis access site cannulation and initiated dialysis treatment.
• Obtained patient's blood samples via access site or dialysis lines.
• Responded to dialysis-related emergency situations under nurse supervision.
• Monitored patient's vital signs and adjusted dialysis treatment parameters.
• Disinfected dialysis station, equipment and chairs after completion of each patient treatment.
• Developed strong relationships with patients and families, fostering trust and open communication throughout the treatment process.
• Ensured accurate documentation of patient medical records, contributing to effective communication among healthcare team members.
• Utilized medical software to document and track patient progress.

• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Gained hands-on experience in various software programs along with direct patient care, increasing proficiency and expanding technical skill set.

• Oversaw daily inventory counts to maintain data accuracy.
• Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
• Worked with vendors to schedule daily pickups and weekly deliveries.
• Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.
• Translated business needs and priorities into actionable logistics strategies.
• Determined the most cost-effective procedures and routes for shipments.
• Managed shipment schedules to maximize productivity and cut costs.
• Cultivated a positive rapport with vendors and fellow employees to boost department morale.
• Procurement of necessary field supplies and negotiating costs.

• Analyzed and audited time sheets of multiple projects; preparing the data for invoicing.
• Verified figures, postings and accounting documents for mathematical accuracy and proper coding.
• Entered numerical data into database in a timely and accurate manner.
• Produced monthly reports using advanced Excel spreadsheet functions.

• Acted as first point of contact for all clients and visitors.
• Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
• Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
• Coordinated all aspects of depositions including obtaining location, vendors, equipment, correspondence, and follow-ups needed to ensure smooth and on-time proceedings.
• Entered and maintained database of clients and cases.