I am a state certified Nursing Assistant with very high experience in customers service. Team player and great with time management. Always willing to take feedback and improve. Able to work overtime and have a flexible schedule.
Overview
4
4
years of professional experience
Work History
Certified Nurse Assistant
Balboa Nursing and Rehab Center
02.2025 - Current
Improved patient satisfaction by providing compassionate and attentive care.
Monitored vital signs regularly, promptly reporting any abnormalities or changes to nursing staff.
Developed strong rapport with patients and their families through empathetic listening and clear communication skills.
Proactively identified and addressed potential safety hazards in the patient care environment, reducing the risk of accidents or injuries.
Promoted a safe and comfortable environment for patients by adhering to infection control protocols and maintaining cleanliness standards.
Streamlined patient transfers between units by coordinating efficiently with other CNAs, nurses, and healthcare providers.
Provided excellent patient care, which resulted in a decrease in hospital readmissions.
Assisted nursing staff with daily tasks, increasing efficiency and maintaining high-quality care.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Transported patients between rooms and appointments or testing locations.
Certified Nurse Assistant (Per Diem)
Lemon Grove Care and Rehab Center
02.2024 - Current
Supported patients during rehabilitation exercises, promoting a faster recovery process.
Provided emotional support for patients experiencing difficult medical situations, enhancing their overall well-being during treatment periods.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Security Officer
Sycuan Casino Resort
09.2023 - 02.2024
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Checked and verified photo identification prior to granting facility access.
Reported suspicious activities and persons to law enforcement.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Amazon Seasonal Driver
Amazon
09.2023 - 01.2024
Followed all relevant traffic laws and safety regulations.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Delivered goods and products to customer on time and in excellent condition.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
Provided exceptional service to clients, leading to increased repeat business and positive feedback.
Disptacher
Sycuan Casino Resort
03.2023 - 09.2023
Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Directed dispatching, routing, and tracking of [Number] fleet vehicles.
Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Promoted teamwork among colleagues by proactively assisting others when needed.
Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Barista
Starbucks
08.2021 - 08.2022
Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Cleaned counters, machines, utensils, and seating areas daily.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Controlled line and crowd with quick, efficient service.
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Maintained regular and consistent attendance and punctuality.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Operated espresso machines and commercial coffee brewers to create beverages.
Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Pharmacy Intern (Managed Care – Geriatrics Rotation, APPE) at Prospect Medical GroupPharmacy Intern (Managed Care – Geriatrics Rotation, APPE) at Prospect Medical Group