Alisca Robinson
Clarksville,TN
Summary
Highly organized, compassionate, and detailed-oriented administrative professional with 10 plus years of experience providing seamless support to executives and clients with confidential handling and a proven ability to prioritize tasks and anticipate needs in fast -paced environments. Talented at building and cultivating professional relationships while providing well-defined communication, technical and analytical aptitudes.
Overview
19
19
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
01.2021 - Current
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Mailed patient appointment letters.
- Scheduled appointments for patients within the Mental Health Department.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Verified and updated clinical records.
- Interviewed patients to verify and update clinical and demographic records.
- Maintained and obtained medical records.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Support Assistant
Department of Defense
03.2021 - 01.2023
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Used [Software] to maintain and record patient data and generate reports.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Executive Administrative Assistant
Department of Defense
07.2019 - 01.2021
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and updated schedules for executives.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Scheduled appointments and handled calenders for senior leadership.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Answered high volume of phone calls and email inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Handled confidential and sensitive information with discretion and tact.
Human Resources Assistant
Department of Defense
11.2017 - 02.2019
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Responded to employee inquiries regarding benefits and other HR topics.
- Coordinated employee relocation processes.
- Converted employee status from temporary to permanent.
- Set up orientations and initial training for new employees.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
Interim Executive Director
Hoke County Domestic Violence Center
07.2012 - 06.2017
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Advocated for organization and company mission to raise awareness and support.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Built relationships with donors, government officials and other organizations to secure funding and support for organization.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Created promotional materials and provided insightful information to social media, websites and print media to educate public.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Monitored key business risks and established risk management procedures.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Represented organization at industry conferences and events.
- Devised and presented business plans and forecasts to board of directors.
Victim Advocate
Hoke County Domestic Violence Center
03.2006 - 07.2012
- Supported victims, family members and witnesses through law enforcement, healthcare and social services.
- Provided comprehensive assessment, goal setting and service plans.
- Attended interagency meetings and networked to create community partnerships.
- Developed safety plans to meet victims' assessment of need.
- Accompanied clients to court to clarify processes and procedures.
- Coordinated individual and group counseling to meet victim service standards.
- Spearheaded awareness through public speaking to community and business groups.
- Liaised with members of justice system on behalf of client.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Utilized evidence-based practices to provide effective interventions for clients.
- Educated clients and families on mental health, wellness and recovery topics.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Documented client progress and activities in accordance with agency policies and procedures.
- Collaborated with other professionals to plan and coordinate care for clients.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Facilitated peer support groups to help clients connect with others.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Developed and maintained strong relationships with community resources for successful referrals.
Education
Bachelor of Science - Business Management
Southern New Hampshire University
Hooksett, NH05-2022
Associate of Science - Business Administration
National American University
Rapid City, SD12-2018
No Degree - Equal Employment Opportunity Counselor
Fayetteville Technical Community College
Fayetteville, NC05-2017
No Degree - Conflict Resolution Mediator
Fayetteville Technical Community College
Fayetteville, NC05-2017
Skills
- Electronic health records management
- Data entry proficiency
- Patient scheduling
- HIPAA compliance
- Conflict resolution techniques
- Recordkeeping skills
- Personnel records management
- Mediation expertise
- Business administration
- Conflict management
- Administrative skills
- Customer service
Timeline
Medical Support Assistant
Department of Defense
03.2021 - 01.2023
Advanced Medical Support Assistant
Department of Veterans Affairs
01.2021 - Current
Executive Administrative Assistant
Department of Defense
07.2019 - 01.2021
Human Resources Assistant
Department of Defense
11.2017 - 02.2019
Interim Executive Director
Hoke County Domestic Violence Center
07.2012 - 06.2017
Victim Advocate
Hoke County Domestic Violence Center
03.2006 - 07.2012
Bachelor of Science - Business Management
Southern New Hampshire University
Associate of Science - Business Administration
National American University
No Degree - Equal Employment Opportunity Counselor
Fayetteville Technical Community College
No Degree - Conflict Resolution Mediator
Fayetteville Technical Community College
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