Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aliscia Brookins

Edmond,OK

Summary

Front Office/Insurance Coordinator with over 16 years of dental office experience. Administrative professional that thrives in a demanding, fast-paced environment. Highly self-motivated with solid work ethic. Skilled at multi-tasking and maintaining a strong attention to detail. Knowledgeable in handling confidential matters and HIPPA compliant information.

Overview

20
20
years of professional experience

Work History

Front Office/Dental Insurance Coordinator

Dr. Carol Blossfeld DDS
08.2024 - 05.2025
  • Filed and tracked insurance claims and communicated claims status to patients.
  • Prepared insurance claims for submission to clearinghouses or insurance companies.
  • Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
  • Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
  • Obtained prior authorization and precertification for outpatient procedures.
  • Verified insurance and communicated coverage to staff and patients.
  • Handled account payments and provided information regarding outstanding balances.
  • Reconciled accounts receivable to general ledger.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Responded to customer concerns and questions on daily basis.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.

FRONT OFFICE/INSURANCE COORDINATOR

Theurer Orthodontics
11.2011 - 06.2024
  • Managed a high volume of inbound and outbound calls while efficiently coordinating a busy patient schedule
  • Maintained patient charts with precision to ensure accurate treatment planning and billing while overseeing accounts receivable
  • Verified insurance and assisted patients with navigating and understanding their benefits
  • Prepared insurance claims for submission to clearinghouses or insurance companies
  • Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement

CUSTOMER RELATIONS AGENT

Principal Dental Services
03.2005 - 11.2011
  • Handled inbound calls from policy holders and answered inquiries on policy related issues
  • Promoted and sold all other products offered by Principal
  • Maintained insurance licensing requirements
  • Consulted regularly with team members to achieve set goals
  • Recognized for frequently going above and beyond in the provision of customer service
  • Performed administrative tasks, such as maintaining records and handling policy renewals
  • Monitored insurance claims to ensure they are settled equitably for both the client and the insurer
  • Reviewed enrollment applications for accuracy
  • Provided efficient processing of customer policies such as status and coverage changes

Education

TOPS - Ortho management software

Lancaster High
01.2002

Skills

  • Compassionate
  • Positive professional demeanor
  • Professional phone communication
  • Reliable team member
  • Committed to excellence
  • Collaborative team member
  • Handle sensitive patient information
  • Schedule management
  • Claims processing
  • Customer service and assistance
  • Dental insurance experience

Timeline

Front Office/Dental Insurance Coordinator

Dr. Carol Blossfeld DDS
08.2024 - 05.2025

FRONT OFFICE/INSURANCE COORDINATOR

Theurer Orthodontics
11.2011 - 06.2024

CUSTOMER RELATIONS AGENT

Principal Dental Services
03.2005 - 11.2011

TOPS - Ortho management software

Lancaster High

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