Alise Francis
Portage,IN
Summary
Dynamic Medical Assistant with a proven track record at NorthShore Health Centers, excelling in patient-focused care and clinical documentation. Skilled in EHR management and vital sign monitoring, I enhance operational efficiency while delivering exceptional customer service. Committed to maintaining HIPAA compliance and fostering a collaborative environment for optimal patient outcomes.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
NorthShore Health Centers
05.2024 - Current
- Assisted healthcare providers with patient examinations and treatments, ensuring efficient workflow within clinical settings.
- Maintained accurate patient records using electronic health record (EHR) systems, enhancing data accessibility and compliance.
- Supported patient scheduling and appointment management, optimizing clinic operations and reducing wait times.
- Performed routine laboratory tests and collected specimens, contributing to timely diagnostic services.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Clerk
United States Post Office
06.2020 - 05.2024
- Processed incoming and outgoing mail efficiently, ensuring timely delivery to customers.
- Maintained accurate records of postal transactions using proprietary software systems.
- Assisted customers with inquiries and provided information regarding postal services.
- Trained new clerks on operational procedures and customer service standards.
Supervisor
Finish Line
06.2017 - 06.2020
- Supervised daily operations to ensure staff adherence to company policies and procedures.
- Trained and mentored team members, enhancing performance and fostering a collaborative environment.
- Implemented inventory management strategies, improving stock accuracy and availability for customers.
- Analyzed sales data to identify trends, optimizing product placement and promotional strategies.
- Coordinated team schedules, ensuring optimal coverage during peak business hours for enhanced customer service.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Cross Trainer
McDonald's
12.2015 - 06.2017
- Trained new team members on operational procedures and customer service standards.
- Ensured compliance with food safety regulations and cleanliness protocols.
- Assisted in inventory management, monitoring stock levels, and minimizing waste.
- Coordinated shift schedules to optimize labor efficiency and meet demand.
- Supported front-line operations during peak hours to enhance service speed.
- Mentored junior staff on best practices for food preparation and customer interactions.
Education
High School Diploma -
Portage High School
Portage, IN06-2017
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Phlebotomy
- CPR
- Immunization administration
- Specimens collection and processing
- Insurance verification
- Appointment setting
- First aid
- OB/GYN procedures
- Inventory and supply management
Certification
- RMA - Registered Medical Assistant
Timeline
Medical Assistant
NorthShore Health Centers
05.2024 - Current
Clerk
United States Post Office
06.2020 - 05.2024
Supervisor
Finish Line
06.2017 - 06.2020
Cross Trainer
McDonald's
12.2015 - 06.2017
High School Diploma -
Portage High School