Alise Gottberg

Handle non-compliance issues with subcontractors, request renewal insurance documents from insurance agents, generate and review insurance enrollment reports. Coordinate all required paperwork for new vendors, communicate with insurance agent to ensure vendors meet company insurance requirements. Review all contracts and process contract renewals for subcontractors.

Lead a team of Accounts Payable Clerks, research past-due invoices, perform invoice reconciliation, data entry, transaction posting, initial account analysis, reconciliation, maintain division files. Correspond with vendors to correct invoices. Process payment groups and create checks for vendors, research all bills, distribute outgoing checks to vendors. Process and pay out all utility bills for company.

Accept all store deliveries from all outside vendors, FedEx, and UPS. Ensure that every item is accounted for and enter data into system accurately. Maintain inventory control over vendors back stock to a workable level. Oversee vendor merchandisers in back room for condensing, and stocking their merchandise. Help organize and maintain a safe clean receiving area, including but not limited to cardboard bales and plastic recycling. File and match all invoices collected throughout the day into its proper location at the end of the workday.

Help patients to be properly fitted with new eteglasses, or purchase contacts, after obtaining prescriptions from optometrists and ophthalmologists. Schedule appointments, file insurance, and collect copays upon service.

Lead and motivate a team of staff to ensure they are providing the best customer service possible. Organize the schedule for the day by scheduling lunches and breaks for each associate on the front end. Manage lines by ensuring there are no long waits, audit registers, give out loans and change in the form of cash. Collect customers input by ensuring that all customer complaints and inquiries are not just collected but are given an urgent response. Help conduct job interviews and provide training to newly hired associates.

Ensure total satisfaction of customers during their shopping experience by providing a clean, fast, and friendly environment. Accept returns and exchanges from customers, making a refund of money or store credit in a speedy manner. Handle requests of money orders, sending and receiving of money through MoneyGram, cash payroll and income tax checks, and maintain a balance cash drawer. Provide training to newly hired customer service and money center associates.

Provide excellent customer service by giving any information about the mail and its surrounding areas to customers, answer phones, check-in tour bus groups, handle credit card, cash, or check transactions for rentals, and balance cash drawer and make deposit at the end of workday.