Alise Joss
Summary
Conscientious professional with extensive experience advocating for social and economic well-being a cultural identity of, by, for, and with Deaf, DeafBlind, DeafPlus, Hard of Hearing, Late-Deafened individuals (Deaf*) individuals and inclusivie families. Skilled at providing guidance, support and acknowledging the regulations. Strong communication and management skills and committed to a quality of service.
- A track record of fostering positive achievement of advocacy by implementing person-centered approach to individual or rehabilitation plans for successful Deaf* accommodations per legal and client rights.
- A proficiency in client support, needs assessment, skill rehabilitation, information accessibility, and service orientation.
- A talent to work with individual with developmental disabilities, build consensus with supervisor, collaborate with different agencies, and serve as liaison for service levels through enforcement of excellent interpersonal skills for shared vision.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Coordinator
Deaf Counseling Advocacy And Referral Agency
2024.01 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Streamlined service coordination processes for improved team productivity and response times.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
Advocate
Deaf Counseling Advocacy and Referral Agency
2019.12 - Current
- Provided direct services including transliteration, communication access, advocacy, independent living, employment assistance, peer counseling, and information & referral.
- Appropriately accommodations and cultural understanding in professional work with Deaf, DeafBlind, DeafDisabled, DeafPlus, Hard of Hearing, Late-Deafened individuals (Deaf*)
- Participated and collaborated as active member in several councils in agency to bolster work events for organizational productivity.
- Systematized use of Google Drive to streamline the resource and information dissemination to support the Deaf* needs.
- Ensures completion of intake paperwork, monthly reports, and feeds the database in Salesforce.
Independent Living Skills Instructor
Toolworks
2017.08 - 2019.09
- Provide attendant care, in-home support, and training to Deaf clients in all areas of daily living, including, but not limited to: meal preparation, shopping, hygiene, personal care, budgeting, safety awareness, and maintaining a clean and healthy living environment.
- Provide instruction regarding client rights and self-advocacy
- Developed individualized lesson plans for clients tailored to their unique needs and progress.
Staff Instructor and Community Sex Education
Deaf Plus Adult Community
2016.01 - 2019.12
- Carried out key function in providing DeafPlus individualized client service at day program through instructional delivery on independent life skills, budget management, and reading for growth. Executed experiential trips for hands-on learning.
- Created a safe space for deaf developmental and intellectual (DeafPlus) clients to understand the communication, boundaries, and choices.
- Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
- Educated the DeafPlus clients regarding the topics through the visual with role play, PowerPoint and an easel pad.
Education
Bachelor of Arts - Sociology
California State University, East Bay
Hayward, CA05.2020
Skills
- Social and Human Services Experience
- Cross-Functional Collaboration
- Client Advocacy
- Regulatory Compliance
Languages
American Sign Language
English
Acknowledge And Project
- Deaf Community Services Directory (Local and Nationwide).
- Board of Director with Deaf Hope: End the Domestic Violence (2020-2023).
Certification
2023- Certificate of Money Management Essentials
the Association for Financial Counseling & Planning Education.
2022- Equitable Interview Process
Timeline
Service Coordinator
Deaf Counseling Advocacy And Referral Agency
2024.01 - Current
Advocate
Deaf Counseling Advocacy and Referral Agency
2019.12 - Current
Independent Living Skills Instructor
Toolworks
2017.08 - 2019.09
Staff Instructor and Community Sex Education
Deaf Plus Adult Community
2016.01 - 2019.12
Bachelor of Arts - Sociology
California State University, East Bay
2023- Certificate of Money Management Essentials
the Association for Financial Counseling & Planning Education.
2022- Equitable Interview Process
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