Alise Pereira
Elk Grove,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Representative
VSP
05.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assist members, clients, providers over phone with benefits, claims and procedures.
- Part of Third-Party Administration team, to assist with billing and enrollment for individual and State of California plans.
- Worked on special project for Provider Outbound Call team to reach out and check in with doctor offices and provide Personal Protection Equipment.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handle average of 70 calls per day.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Create letters.
- Take credit card payments over phone.
- Use of modern office equipment and software
- Follow office and state rules.
- Use of arithmetic to calculate benefits.
- Prioritize work to be most efficient.
Customer Service Representative
CENTENE/HEALTHNET
07.2017 - 05.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helping members to understand their health benefits
- Assist members resolve issues with their claims
- Take payments for monthly premiums.
- Stay up to date with changes that affect members, industry and my field.
- Assigned special projects to clean up files with inquiries that need resolution.
- Provide concierge service by following up with members until problems are resolved.
Front End Assistant
COSTCO
04.2016 - 07.2017
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Help members with loading groceries
- Working with cashier to make sure they are doing their best
- Upsold additional products and services to customers, increasing revenue.
- Restocked and organized items on floor
- Used their system to check for clients purchasing history or look up items
Merchandiser Specialist
SAS Merchandising
09.2013 - 04.2016
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Established strong vendor relationships to maintain and support business.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Used schematic to set up shelves for grocery stores.
- Problem solve when things were not working correctly.
- Team Lead to assign merchandisers to work on sets.
- Worked with grocery store management to review work that was finished.
- Entered data into system to show work that was completed or noted what needed to be done on next visit.
Insurance Specialist
USAA INSURANCE
09.1997 - 03.2007
- Answered calls from military members addressing customer inquiries, solving problems, providing new product information.
- Maintained high standards of customer service by building relationships with clients.
- Quoted and issued automobile, homeowners, umbrella, and Personal Articles Floater policies.
- Made updates to members files and gathered information.
- Used critical thinking to offer services that provided benefits that were relevant to each member.
- Involved on team to discuss and implement goals for company and employees.
Education
High School Diploma -
Elk Grove High School
Elk Grove06.1988
Some College (No Degree) -
Cosumnes River College
Sacramento, CASkills
- Solution Oriented Professional
- Exceptional Communication Skills
- Strong Client Relations
- Effective Phone Communicator
- Type 60 wpm
- Skilled Collaborator
- Proofreading
- Rapid and Adaptive
Certification
- CNP - Certified Notary Public
Timeline
Customer Service Representative
VSP
05.2018 - Current
Customer Service Representative
CENTENE/HEALTHNET
07.2017 - 05.2018
Front End Assistant
COSTCO
04.2016 - 07.2017
Merchandiser Specialist
SAS Merchandising
09.2013 - 04.2016
Insurance Specialist
USAA INSURANCE
09.1997 - 03.2007
High School Diploma -
Elk Grove High School
Some College (No Degree) -
Cosumnes River College
Similar Profiles
Christy EvansChristy Evans
Assistant Provider Specialist at VSPAssistant Provider Specialist at VSP
Amy SextonAmy Sexton
Customer Service Representative at VSPCustomer Service Representative at VSP
Rhonda PickneyRhonda Pickney
Customer Support 1 at VSPCustomer Support 1 at VSP