Alise Williams
Columbus,OH
Summary
Empathetic Patient Access Representative known for high productivity and efficiency in task completion. Specialize in patient registration, insurance verification, and appointment scheduling. Excel in communication, problem-solving, and time management skills, ensuring smooth operations within healthcare settings. Commit to delivering exceptional patient service by utilizing soft skills effectively in fast-paced environments. Flexible hard worker ready to learn and contribute to team success.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
Nationwide Children's
Columbus , OH
2023.03 - Current
- Created new patient accounts in EMR system as needed.
- Resolved discrepancies between hospital systems and third party payers.
- Verified insurance coverage for services provided by the facility.
- Greeted patients and visitors in a courteous and professional manner.
- Provided assistance to internal departments when needed.
- Assisted with scheduling outpatient appointments.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Collaborated with other departments to ensure quality customer service was delivered.
Patient Support Assistant
Ohio Health Grant Medical Center
Columbus , Ohio
2021.09 - 2022.04
- Fostered positive relationships between staff members and residents through communication and understanding.
- Prepared meals according to dietary restrictions for patients on special diets.
- Managed patient records using the hospital's computer system.
- Maintained a clean and safe environment for all residents in the facility.
- Monitored vital signs of patients under care.
- Answered phone calls from patients regarding medical inquiries or concerns.
- Assisted patients with daily tasks such as bathing, dressing, and grooming.
- Assisted physical therapists in providing therapeutic exercises to rehabilitate injured or disabled individuals.
- Provided companionship to elderly patients by engaging in conversation and activities.
- Assisted nurses in changing dressings and wound care management for post-operative recovery room patients.
- Provided emotional support for both patients and their families during difficult times.
Collections Agent
bread Finical
Columbus , OH
2022.12 - 2023.03
- Adhered to all applicable laws, regulations, and company policies.
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Monitored customer accounts for changes in financial status or contact information.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Drafted correspondence to customers regarding overdue accounts and payment arrangements.
Education
High School Diploma -
Hondros College of Nursing
Westerville, OH2025-12
Skills
- Patient Education
- Quality Assurance
- HIPAA Compliance
- Insurance company knowledgeable
- Registration management
- Customer Service
- Appointment Scheduling
- Problem-Solving
- Multitasking and Organization
- Team Collaboration
Timeline
Patient Access Representative
Nationwide Children's
2023.03 - Current
Collections Agent
bread Finical
2022.12 - 2023.03
Patient Support Assistant
Ohio Health Grant Medical Center
2021.09 - 2022.04
High School Diploma -
Hondros College of Nursing
Similar Profiles
Alex TurnerAlex Turner
Travel Registered Nurse, CVICU at Nationwide Children'sTravel Registered Nurse, CVICU at Nationwide Children's
Lauren DaughertyLauren Daugherty
Travel Registered Nurse, PICU at Nationwide Children'sTravel Registered Nurse, PICU at Nationwide Children's
Tammy SanchezTammy Sanchez
Registered Nurse at Nationwide Children'sRegistered Nurse at Nationwide Children's