Alise Williams
Columbus,OH
Summary
Empathetic Patient Access Representative known for high productivity and efficiency in task completion. Specialize in patient registration, insurance verification, and appointment scheduling. Excel in communication, problem-solving, and time management skills, ensuring smooth operations within healthcare settings. Commit to delivering exceptional patient service by utilizing soft skills effectively in fast-paced environments. Flexible hard worker ready to learn and contribute to team success.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
Nationwide Children's
Columbus, OH
03.2023 - Current
- Created new patient accounts in EMR system as needed.
- Resolved discrepancies between hospital systems and third party payers.
- Verified insurance coverage for services provided by the facility.
- Greeted patients and visitors in a courteous and professional manner.
- Provided assistance to internal departments when needed.
- Assisted with scheduling outpatient appointments.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Collaborated with other departments to ensure quality customer service was delivered.
Patient Support Assistant
Ohio Health Grant Medical Center
Columbus, Ohio
09.2021 - 04.2022
- Fostered positive relationships between staff members and residents through communication and understanding.
- Prepared meals according to dietary restrictions for patients on special diets.
- Managed patient records using the hospital's computer system.
- Maintained a clean and safe environment for all residents in the facility.
- Monitored vital signs of patients under care.
- Answered phone calls from patients regarding medical inquiries or concerns.
- Assisted patients with daily tasks such as bathing, dressing, and grooming.
- Assisted physical therapists in providing therapeutic exercises to rehabilitate injured or disabled individuals.
- Provided companionship to elderly patients by engaging in conversation and activities.
- Assisted nurses in changing dressings and wound care management for post-operative recovery room patients.
- Provided emotional support for both patients and their families during difficult times.
Collections Agent
bread Finical
Columbus , OH
12.2022 - 03.2023
- Adhered to all applicable laws, regulations, and company policies.
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Monitored customer accounts for changes in financial status or contact information.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Drafted correspondence to customers regarding overdue accounts and payment arrangements.
Education
High School Diploma -
Hondros College of Nursing
Westerville, OH12-2025
Skills
- Patient Education
- Quality Assurance
- HIPAA Compliance
- Insurance company knowledgeable
- Registration management
- Customer Service
- Appointment Scheduling
- Problem-Solving
- Multitasking and Organization
- Team Collaboration
Timeline
Patient Access Representative
Nationwide Children's
03.2023 - Current
Collections Agent
bread Finical
12.2022 - 03.2023
Patient Support Assistant
Ohio Health Grant Medical Center
09.2021 - 04.2022
High School Diploma -
Hondros College of Nursing
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