Alisea Sheppard
Chesterfield,VA
Summary
Proven Pet Care Advisor at Holiday Barn Pet Resort, adept in animal handling and client communication, significantly enhanced pet well-being and customer satisfaction. Skilled in aquatic pet care and first aid, fostering strong client relationships and referrals. Trained new team members, showcasing leadership and a commitment to excellence. Friendly individual known for delivering quality care to animals and assisting with administrative tasks. Motivated professional walks and feeds animals to maintain health and schedules.
Overview
3
3
years of professional experience
Work History
Pet Care Advisor
Holiday Barn Pet Resort
06.2023 - Current
- Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
- Handled animals safely and remained calm in different situations.
- Administered medications as prescribed to ensure the wellbeing of pets under care.
- Kept kennels clean, tidy and spaces stocked with items for pet or staff needs.
- Handled various breeds of dogs and cats, understanding their unique needs and behaviors.
- Facilitated positive socialization experiences among different pets by monitoring playtime interactions closely.
- Reduced pet anxiety during owner absences with consistent routines and comforting interactions.
- Tracked information about pet health, behavior and food and fluid intake for diagnostic purposes.
- Contributed to business growth by fostering strong relationships with clients leading to referrals and repeat bookings.
Barista
Starbucks
04.2021 - 08.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Used POS system to accurately enter orders and process payments.
Education
Bachelor of Arts - Graphic Design
Virginia State University
Petersburg, VA2026
Skills
- Aquatic pet care
- Animal handling expertise
- Pet First Aid Knowledge
- Client Communication
Accomplishments
"Successfully completed multiple challenging projects and assignments, showcasing strong analytical, research, and critical thinking abilities."
Affiliations
- Leaders Club-YMCA of Greater Richmond/Swift Creek;"Participated in a comprehensive year-long program encompassing diverse activities such as community service, team building, fitness enhancement, devotion, academic enrichment, and teen social events, fostering personal growth, leadership skills, and community engagement."
Timeline
Pet Care Advisor
Holiday Barn Pet Resort
06.2023 - Current
Barista
Starbucks
04.2021 - 08.2022
Bachelor of Arts - Graphic Design
Virginia State University
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