ALISE LEWIS
Chicago,IL
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Resident Services/Maintenance Coordinator
The Habitat Company
Chicago, IL
04.2022 - Current
- Company Overview: CSVCA #1
- First point of contact for resident inquiries and issues, ensuring a timely and effective resolution
- Coordinate and supervise property maintenance requests, liaising between residents and the maintenance team
- Maintaining meticulous records of service requests, leases, homeowner's insurance and feedback to continually improve services
- Supervises, initiates and maintains a variety of files and records of information
- Manage and update resident records and documentation in compliance with privacy standards and company policies
- Performs special projects as directed by the supervisor, including ordering supplies, updating insurance policy, supervising building activity and coordinating work orders and requests
- Assist with lease management tasks, including renewals and move-in/move-out processes, booking move reservations, etc
- CSVCA #1
Leasing Coordinator/Residential Receptionist
BG Multifamily
Chicago, IL
08.2021 - 03.2022
- Company Overview: Prairie Shores
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
- Prepared lease paperwork and obtained signatures and first payments from new residents
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services
- Responded to requests and scheduled appointments for property showings
- Prairie Shores
PM Assistant/Residential Receptionist
Guardian Security Services Inc.
Alsip, IL
01.2020 - 08.2021
- Provided all clients with high level of service and dedication in effort to extend relationships and promote future opportunities
- Directed team of 6 skilled workers to maintain quality, compliance and safety
- Escalated complex issues to Property Management for timely resolution to maintain schedules and serve customer needs
- Produced thorough, accurate and timely reports of project activities
- Created plans and communicated deadlines to ensure projects were completed on time
Lead Security Officer/Lobby Concierge
Securitas Security Services USA
Chicago, IL
03.2014 - 12.2020
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority
- Oversaw entry and exit of up to 1,500+ employees and visitors daily
- Documented security-related situations and submitted in-depth reports to superiors
- Responded to alarms and disturbances to maintain safety
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity
- Warned persons of rule infractions or violations and evicted violators from premises
- Monitored premises and recorded activity in daily officer reports
- Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage
- Monitored security cameras and fire, building and alarm systems
- Triaged problems quickly and provided precise and clear information while working under minimum supervision
- Circulated among patrons and customers to keep abreast of emergent security situations
- Immediately reported safety hazards for remediation response
Education
Associate of Arts - Criminal Justice
Southern New Hampshire University
Hooksett, NH05.2026
High School Diploma -
Dr. Martin Luther King Jr. College Prep HS
Chicago, IL08.2007
Skills
- Office administration/office management
- Advanced MS Office Suite Knowledge
- Data entry proficiency
- Property management software
- Verbal and written communication
- Call answering and routing
- Documentation and reporting
- Adaptability and flexibility
- Work order management
- Scheduling coordination
- Active listening
- Task prioritization
- Time management
- Resident support
Languages
Spanish
Limited
References
References available upon request.
Timeline
Resident Services/Maintenance Coordinator
The Habitat Company
04.2022 - Current
Leasing Coordinator/Residential Receptionist
BG Multifamily
08.2021 - 03.2022
PM Assistant/Residential Receptionist
Guardian Security Services Inc.
01.2020 - 08.2021
Lead Security Officer/Lobby Concierge
Securitas Security Services USA
03.2014 - 12.2020
Associate of Arts - Criminal Justice
Southern New Hampshire University
High School Diploma -
Dr. Martin Luther King Jr. College Prep HS
Similar Profiles
Anthony ChisolmAnthony Chisolm
Maintenance Helper "A" at The Habitat CompanyMaintenance Helper "A" at The Habitat Company
Tarena SparksTarena Sparks
Assistant Property Manager at Habitat CompanyAssistant Property Manager at Habitat Company
Rensu RejiRensu Reji
Accountant at Habitat CompanyAccountant at Habitat Company