Alisha Acuna
Harvest,AL
Summary
Experienced Property Manager with strong organizational skills and a proven track record in resolving property management issues. Skilled in ensuring accurate reporting and compliance, while delivering exceptional customer service. Seeking a challenging opportunity to utilize my expertise and drive success in compliance.
Overview
18
18
years of professional experience
Work History
Trainer
Southeastern Property Management, LLC
01.2008 - Current
- Travel to different cities and states training property managers and assistant managers the tools they need to become productive and efficient managers
- I also train them the daily tasks of collecting rent, paying bills, ordering and receiving, generating work orders, and many other procedures needed for daily operations
- Provided feedback on employee performance based on observed results during training sessions.
- Identified areas of non-compliance and recommended corrective action plans.
- Documented findings from reviews conducted in accordance with accepted auditing standards.
- Provided training on new policies and procedures related to compliance initiatives.
- Prepared audit reports summarizing results of evaluations for management review.
- Investigated potential violations or discrepancies reported by employees or customers.
Assistant Manager
Southeastern Property Management, LLC
01.2008 - Current
- Give community tours and lease apartments
- Process move-ins and move-outs
- Conduct re-certifications for 102 Section 8 (HUD) Senior Housing Residents
- Handle resident complaints
- Ability to respect resident's privacy and maintain confidentiality of all aspects of the community
- Post rent
- Generate maintenance work orders
- Prepare monthly newsletter and calendar
- Maintain inventory and place orders
Promoted to Accounting Dept/Human Resources
Housing Development Services, Inc.
09.2007 - 01.2008
- Maintained accounts payables and accounts receivables for 11 storage facilities
- Deposits, Security Deposit refunds, monthly bank reconciliations
- Processed all initial paperwork for new hires
- Run credit checks, ordered criminal background information, setup drug screening
- Approved time sheets, calculated commission, and properly completed reports to outside payroll service
- Maintained internal HR system for new hires, terminations, and updated data within an employee file
- Completed correspondence to unemployment office
Promoted to Apartment Division
Housing Development Services, Inc.
02.2007 - 09.2007
- Maintained and updated Affirmative Fair Housing Marketing Plans for 45 Apt
- Complexes
- Collected tenant certifications, verified, and inputted into Classic Data Base for transmission through MINC to USDA monthly
- Developed and maintained weekly reports for vacancies and revenue collected on an excel document for executive management
- Handled tenant complaints
Receptionist
Housing Development Services, Inc.
09.2006 - 02.2007
- Answered 5 line switchboard
- Handled all shipping and receiving
- Maintained companies office supply inventory, purchasing, and distribution
- Sorted and distributed mail for all company divisions
Education
Child Development Associate (CDA) -
Nova Southeastern University
09.1997
High School Diploma -
Coconut Creek High
01.1991
Skills
- Security access to Enterprise Income Verification System (EIV)
- 17 years Yardi Experience
- Regulatory knowledge
- Operational processes performance knowledge
- Auditing experience
- Records Review
- Team building
- Proficient in Microsoft Office
References
References available upon request.
Timeline
Trainer
Southeastern Property Management, LLC
01.2008 - Current
Assistant Manager
Southeastern Property Management, LLC
01.2008 - Current
Promoted to Accounting Dept/Human Resources
Housing Development Services, Inc.
09.2007 - 01.2008
Promoted to Apartment Division
Housing Development Services, Inc.
02.2007 - 09.2007
Receptionist
Housing Development Services, Inc.
09.2006 - 02.2007
Child Development Associate (CDA) -
Nova Southeastern University
High School Diploma -
Coconut Creek High
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