Alisha Aki
Assistant Community Manager
Bradenton ,FL
Summary
Property management professional prepared to deliver exceptional service and results. Brings valuable experience in managing property operations, tenant interactions, and lease negotiations. Highly collaborative and adaptable, known for effective teamwork and achieving goals. Proficient in property maintenance coordination and tenant communication.
Overview
9
9
years of professional experience
Work History
Assistant Property Manager
Goldelm Capital LLC
11.2023 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Escalated major issues to property manager for immediate remediation.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Posted policies and rules in common areas for tenant review.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
Property Manager
Gemstone Communities
02.2023 - 11.2023
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
Property Manager
Cobblestone
03.2022 - 02.2023
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
- Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Developed and implemented comprehensive property maintenance plan, leading to increase in property values.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
- Streamlined rent collection processes, significantly reducing late payments.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Coordinated appointments to show marketed properties.
Education
01.2014
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01.2006
Skills
- Logistics
- Rent Manager experience for three years
- Excel
- Microsoft Office
- Accomplished financial objectives through timely rent collection, bill payment, requirements forecasting, annual budget preparation, scheduling expenditures, analyzing variances, and initiating corrective action
- Researched and analyzed local rental rates, overhead costs, depreciation, taxes and other operational expenses enabling the establishment of competitive rental rates that met company profit goals
- Office Management
- Advertised, screened, negotiated and enforced leases resulting in filling vacancies quickly reducing occupancy vacancy rate
- Asset Management
- Responsible for researching, screening, contracting and managing new vendors for park maintenance that established a solid vendor base for use by the company’s other park managers
- Oversaw and supervised all scheduled property services effectually enforcing contracted requirements and standards so work was completed in accordance with contractual obligations to the highest standard
- Coordinated and contracted security patrol services, installation and maintenance of security devices; established and enforced precautionary policies and procedures, and responded to emergencies creating a safe and secure environment for tenants and employees
- Proactively inspected and reviewed property conditions contributing to appropriate scheduling of grounds, building and systems maintenance creating a safe and sound environment for tenants and company employees
- Operations Management
- Conducted daily park inspections of three parks allowing for a pro-active approach to identifying infrastructure issues and tenant rule violations enabling the quick and efficient resolution to issues discovered
- Promptly inspected vacated units identifying needed repairs allowing for the quick planning of renovations and contractor scheduling effectively reducing overall vacancy rate within the rental portfolio
- Marketed vacancies, obtained tenant referrals, showed available units and presented potential new tenants with advantages of location and services attaining qualified tenants increasing organization profitability
- Social Media Management
- Management
- Reviewed, organized and prioritized rent delinquencies for three parks and carried out a plan that resulted in the reduction of delinquencies to zero within one month
- Administrative support
- Strong communication skills
- Property tours and inspections
- Telephone and email etiquette
- Tenant issue resolution
- Tenant relations
- Unit inspection
- Property management
- Payment collection
- Property inspections
- Payment management
- Rent collection
- Policy enforcement
- Appointment scheduling
- Showing and leasing of units
- Data entry
- Deposits management
Timeline
Assistant Property Manager - Goldelm Capital LLC
11.2023 - Current
Property Manager - Gemstone Communities
02.2023 - 11.2023
Property Manager - Cobblestone
03.2022 - 02.2023
Oscar F. Smith High School - ,
Tidewater Community College - ,
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