Alisha Haynes
Black Creek,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Competent Accounts Receivable Specialist bringing 3 years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments.
Recognized for effective leadership with consistent achievement of objectives. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
4
4
years of professional experience
Work History
Payment Services Representative
Wilson Customer Service Center
08.2023 - 01.2024
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Entered client details and notes into system for interdepartmental access and review.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Researched billing errors and discrepancies to initiate corrective action.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Processed debtor payments and updated accounts to reflect new balance.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Analyzed customer financial records to determine appropriate payment plan.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Generated and distributed monthly customer statements.
Cashier
Family Dollar
05.2023 - 07.2023
- Manage and process sales transactions, interface with customers, and provide a high-quality dining experience for guests
- Supported all lanes of checkout during peak shopping hours
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Addressedressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Beauty Advisor
Ulta Beauty
07.2022 - 06.2023
- Maintain order accuracy and timely fulfillment of to-go orders
- Exceeded sales goals by 15% regularly
- Organized new merchandise in an appealing display with clear signage to encourage customer sales and move overstocked items
- Build rapport with customers to recommend new items and encourage customers to make regular visits and purchases
- Kept up to date on fashions and upcoming trends
- Provide support to customers, field inquiries to identify ideal fashion products, and provide recommendations based on customer needs
- Upsell fashion accessories to achieve an average of 10% higher purchase price with each transaction
- Maintained order of shelves and products
- Accurately and efficiently operated point-of-sale systems
- Assisted sales team by operating cash registers, tidying the sales floor, and managing stock/
- Supported customers by offering advice, recommending tools, and upselling additional products
- Restocked shelves, prepared for sales, and organized salesfloor.
Seasonal Guest Advocate
Target
11.2022 - 12.2022
- Establish positive rapport with customers to determine needs and sell high-quality furniture
- Use skills in upselling to regularly exceed sales targets
- Display merchandise to create a visually appealing sales floor that encourages customers to purchase accessories in addition to large furniture items
- Used point-of-sale machines to process payments at tables and cash registers
- Organized new merchandise in an appealing display with clear signage to encourage customer sales and move overstocked items
- Exceeded sales goals by 15% on a regular basis
- Demonstrated product knowledge and provided quality customer service, resulting in an average score of 92% on customer satisfaction surveys
- Learned features and specifications of new brands and product lines
- Maintain up-to-date product knowledge and information on brands and product lines
- Assisted customers with questions, concerns and purchases.
Cashier
Culver's
11.2021 - 08.2022
- Manage and process sales transactions, interface with customers, and provide a high-quality dining experience for guests
- Maintain order accuracy and timely fulfillment for to-go orders
- Complete training in the internal POS system and third-party delivery apps, such as UberEats and DoorDash
- Contribute to increased sales by upselling add-ons and desserts
- Responsible for careful packaging of goods in paper, plastic, or reusable bags
- Manage checkout area during peak sales seasons
- Completed sales orders in-person and online
- Set up point-of-purchase displays
- De-escalated customer complaints and referred issues to management as required
- Provided high-quality customer service, managed and processed sales transactions, and guided customers through the purchase process
- Balance cash register with accuracy and efficiency at the end of each shift
- Greet customers and assist them as needed
- Maintain top ratings from management
- Greeted customers and offered assistance
- Performed carry-out service when requested
- Kept store clean and well maintained at all times
- Stocked shelves and created sales displays.
Cashier
Little Caesars
05.2020 - 10.2021
- Manage and process sales transactions, interface with customers, and provide a high-quality dining experience for guests
- Responsible for careful packaging of goods in paper, plastic, or reusable bags
- Supported all lanes of checkout during peak shopping hours
- Collaborated with other staff to increase efficiency during peak hours
- Train new hires on sales processes, customer service, and POS systems
- Manage checkout area during peak sales seasons
- Completed sales orders in-person and online
- Set up point-of-purchase displays
- Created a presentable and welcoming checkout area
- Kept store clean and well maintained at all times
- Manage cash, credit card transactions, and refunds using point-of-sale tills
- Respond to customer questions quickly and professionally and make purchasing suggestions when appropriate
- Mentor new staff members to ensure high standards of customer service and provide guidance on company procedures
- Educated customers on promotions and special offers to secure enrollments in customer loyalty programs
- Manage and process grocery sales transactions, communicate with empathy and understanding, and fulfill online and special-order requests to ensure customer satisfaction
- Greeted customers and processed payment transactions
- Bagged customer groceries according to best practices to avoid damage
- Assisted with stocking shelves, setting up displays and cleaning floors
- Oversee daily stocking for store products, beverages, and food items and ensure adherence to safe storage and handling procedures.
Education
High School Diploma -
Beddingfield High School At
Wilson, NC06.2022
Skills
- Customer Service
- Collaboration
- Pleasant Telephone Demeanor
- IBM software
- Microsoft Word
- Data Entry Proficiency
- Transaction Processing
- Payment Processing
- Cash handling experience
- Customer Assistance
- POS Systems
- Credit and Collections
References
Luke Hancock, Former Chorus Teacher, 08/01/18, 05/31/21, lah0313@gmail.com
Timeline
Payment Services Representative
Wilson Customer Service Center
08.2023 - 01.2024
Cashier
Family Dollar
05.2023 - 07.2023
Seasonal Guest Advocate
Target
11.2022 - 12.2022
Beauty Advisor
Ulta Beauty
07.2022 - 06.2023
Cashier
Culver's
11.2021 - 08.2022
Cashier
Little Caesars
05.2020 - 10.2021
High School Diploma -
Beddingfield High School At
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