Hi, I’m
ALISHA ANDERSON
South Lebanon,OH
Summary
Experienced professional with over 15 years in key account management, procedure standardization, and strategic business planning. Seeking to reenter the commercial insurance industry to leverage expertise and contribute as a valuable asset. Detail-oriented individual dedicated to delivering high-quality results and driving business success through effective leadership and collaboration. Passionate about making a significant impact in the industry and achieving mutual growth and success.
Overview
10
years of professional experience
1
Certification
Work History
Great American Insurance
Lead Customer Care Analyst
12.2007 - 08.2015
Job overview
- Expertise in problem resolution for internal and external customers with application issues
- First point of contact when new applications are deployed and for legacy mainframe issued policies
- Lead representative for external policy notice application and importing data into system on a weekly basis
Ohio Casualty Insurance
Supervisor of Commercial Lines
03.2006 - 12.2007
Job overview
- Supervised team of staff in house and remotely to work as a team to obtain departmental goals
- Conducted regular team status meetings to review areas for improvement and status of goals achieved
- Performed mid-year and annual employee performance reviews
- Optimized workflows by implementing efficient organizational systems for managing files, correspondence, and documentation.
Ohio Casualty InsuranceHamilton , OH
Executive Administrative Assistant
08.2005 - 08.2006
Job overview
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Scheduled appointments and handled calenders for senior leadership.
- Implemented updated policies and practices for organization and monitored effect.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
University of PhoenixPhoenix, AZ
Associates Degree from Computer Science
02.2013
Skills
- SQL data analysis
- ServiceNow administration
- Experience with mainframe technologies
- Guidewire
- Salesforce
- SharePoint collaboration tools
- Windows Server configuration
- Active Directory administration
- VPN troubleshooting expertise
- Java application design
- Proficient in MS Office
- Customer complaint resolution
- Call center experience
- Staff education and training
- Account management
- Customer relationship management (CRM)
Certification
- Property and Casualty License - July '25 - current
Timeline
Lead Customer Care Analyst
Great American Insurance
12.2007 - 08.2015
Supervisor of Commercial Lines
Ohio Casualty Insurance
03.2006 - 12.2007
Executive Administrative Assistant
Ohio Casualty Insurance
08.2005 - 08.2006
University of Phoenix
Associates Degree from Computer Science
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