Summary
Overview
Work History
Education
Skills
Timeline
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Alisha Anzengruber

Herndon,VA

Summary

Dynamic professional with a proven track record at The Goddard School, excelling in empathetic communication. Achieved high customer retention at T-Mobile through exceptional problem resolution and client relations. CPR certified, adept at fostering safe and engaging learning environments, contributing significantly to team and company growth.

Developed strong communication, organizational, and multitasking skills in childcare environment, supporting child development and fostering positive learning experiences. Seeking to transition into new field where these skills can drive success and contribute to collaborative team environment. Dedicated to leveraging experience to make meaningful contributions in new professional role.

Overview

3
3
years of professional experience

Work History

Childcare Assistant Teacher

The Goddard School
11.2024 - Current
  • Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
  • Communicated regularly with parents about daily activities and behaviors.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Facilitated smooth transitions during daily routines by providing clear instructions and encouragement, helping children build confidence in their ability to navigate new experiences.
  • Contributed to a safe and nurturing environment by closely monitoring children during indoor and outdoor playtime sessions.

Waitress

Glory Days Grill
07.2024 - 10.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Mobile Phone Expert

T-Mobile
08.2022 - 12.2023
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Adhered strictly to company policies regarding data privacy when handling sensitive customer information.
  • Effectively managed time between multiple tasks while maintaining a high level of attention to detail during daily duties.
  • Provided exceptional customer service through active listening and problem-solving skills, leading to high customer retention rates.
  • Enhanced customer satisfaction by providing personalized recommendations on mobile devices and plans.
  • Assisted in training new hires on product knowledge as well as store policies and procedures, ensuring a smooth onboarding experience.
  • Educated customers on device usage, promoting optimal utilization of features and functions.
  • Collaborated with team members to achieve monthly sales targets, contributing to overall company growth.

Education

High School Diploma -

Cholla High School
Tucson, AZ
05-2022

Skills

  • Empathetic Communication
  • Problem resolution
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Client relations
  • Follow-up skills
  • Product knowledge
  • Parent communication
  • CPR certified
  • Music and movement
  • Critical thinking

Timeline

Childcare Assistant Teacher

The Goddard School
11.2024 - Current

Waitress

Glory Days Grill
07.2024 - 10.2024

Mobile Phone Expert

T-Mobile
08.2022 - 12.2023

High School Diploma -

Cholla High School

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Alisha Anzengruber