Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alisha Ashrit Sunar

Toronto,Ontario

Summary

Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Gurash Hotel lodge( Receptionist ) position. Ready to help team achieve company goals.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Gurash Hotel & Lodge

Bashudev Acharya
02.2023 - 08.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.

Barista School Nepal

Sugam Rimal
04.2022 - 05.2023
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.

Education

High School Diploma -

Janjyoti Secondary Boarding School
Gulariya, Bardiya, Nepal
04.2020

Skills

  • Operational Systems Monitoring
  • Training Schedule Development
  • Special Events Ticketing
  • Records Management Systems
  • Personnel Management
  • Administrative Support
  • Cash Register Operations
  • Profitability Improvement
  • Vendor Sourcing and Relations
  • Employee Performance Evaluations

Certification

  • Certificate of employee of hotel.
  • Certificate of Barista training.

Languages

Nepali
Native or Bilingual
Hindi
Full Professional
English
Professional Working

Timeline

Gurash Hotel & Lodge

Bashudev Acharya
02.2023 - 08.2023

Barista School Nepal

Sugam Rimal
04.2022 - 05.2023

High School Diploma -

Janjyoti Secondary Boarding School

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Alisha Ashrit Sunar