Alisha Baker
Okolona,MS
Summary
Compassionate Certified Medical Assistant adept at managing multiple tasks efficiently and effectively. Specialize in patient care coordination, medical record management, and clinical procedures. Utilize strong communication skills, empathy, and adaptability to enhance patient comfort and trust while supporting healthcare team objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Digestive Health Specialists, P.A.
Tupelo , MS
06.2023 - Current
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Performed clerical tasks such as transcribing dictation from physicians or coding patient information into electronic databases.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Developed protocols for managing overbookings and underbookings.
- Updated electronic health record systems with new patient information prior to their visit.
- Managed incoming calls from patients seeking appointments or requesting changes to existing ones.
- Advised patients on available options when their preferred appointment time was unavailable.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Followed up with no-show appointments via phone call or email reminder.
- Received and distributed mail, letters and packages.
- Answered phones and routed voicemails to respective employees.
- Measured vital signs and took medical histories to prepare patients for examination.
- Responded to patient callbacks and phone-in prescription refill requests.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Explained treatment procedures and physicians' instructions.
Clinical Assistant
Campbell Clinic Orthopedics
Southaven , MS
10.2022 - 12.2022
- Assisted in the preparation of patients for examinations and treatments.
- Administered injections, prescribed medications, and monitored vital signs.
- Assisted physicians with minor surgical procedures.
- Conducted follow-up calls to check on patient progress after treatments or surgeries.
- Assisted physicians with casting and splinting of fractures.
- Instructed patients on how to use crutches and other mobility aids safely and correctly.
- Assisted with scheduling appointments, ordering imaging studies, filing insurance claims, and processing medical records requests.
- Maintained accurate documentation of patient care services in the electronic health record system.
- Managed inventory of medical supplies used in the clinic and office setting.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Positioned patients properly during examination or treatment for comfort and safety.
- Changed dressings on wounds to prevent infection and check for healing.
Cashier
Family Dollar
Okolona , MS
08.2022 - 12.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed sales transactions to prevent long customer wait times.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Assembly Line Worker
MTD Hamilton and Ryker
Verona , MS
09.2019 - 04.2021
- Assembled components of a variety of products, adhering to production specifications.
- Monitored assembly line operations and identified any issues or problems that arose.
- Inspected finished products for quality assurance purposes.
- Maintained accurate records of product counts and materials used during assemblies.
- Ensured work areas were kept clean and organized at all times.
- Collaborated with other departments to ensure smooth production process flow.
- Loaded raw materials into machines for processing according to instructions provided by supervisors.
- Adjusted machine settings according to job requirements, ensuring optimal performance.
- Performed troubleshooting activities when malfunctions occurred in order to minimize downtime.
- Reported any safety hazards or defective parts encountered during assembly operations.
- Followed standard operating procedures while performing tasks on the assembly line.
- Communicated effectively with co-workers about production progress throughout shift hours.
- Worked quickly and efficiently while maintaining high standards of quality control.
- Recognized defective material and reported issues to management.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Completed component assembly with minimal supervision to meet deadlines.
- Used established assembly instructions to complete jobs.
- Assembled component parts of items and completed hand-finishing of final products.
- Built and packaged products to comply with multiple work orders and deadlines.
- Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
- Placed products in equipment or on work surfaces for further processing, inspecting or wrapping.
Education
Associate of Applied Science - Medical Assistant
Concorde Career College
Southaven, MS12-2024
GED -
Win Job Center
Tupelo, MS08-2017
Some College (No Degree) - Medical Assistant
Concorde Career College
Southaven, MSSkills
- Patient Assessments
- Patient Scheduling
- Patient documentation
- Phlebotomy
- Diagnostic Procedures
- Certified in Basic Life Support (BLS)
- Obtaining vitals sign
- Administrative skills
- Communication skills
- Administering injections
- Patient Preparation
- EMR / EHR
- Patient Management
- Simple dressings
- Orthopedic splints
- Math skills
- Retail
- Manufacturing skills
- HIPAA regulations
- OSHA compliance
- Time management
- Customer service
- Knowledge in Critix
- EPIC
Certification
- Nationally Certified Medical Assistant
- Basic Life Support Certification
- CPR & First Training
Timeline
Certified Medical Assistant
Digestive Health Specialists, P.A.
06.2023 - Current
Clinical Assistant
Campbell Clinic Orthopedics
10.2022 - 12.2022
Cashier
Family Dollar
08.2022 - 12.2022
Assembly Line Worker
MTD Hamilton and Ryker
09.2019 - 04.2021
- Nationally Certified Medical Assistant
- Basic Life Support Certification
- CPR & First Training
Associate of Applied Science - Medical Assistant
Concorde Career College
GED -
Win Job Center
Some College (No Degree) - Medical Assistant
Concorde Career College
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