Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alisha Barbarisi

Staten Island,NY

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

15
15
years of professional experience

Work History

Relief Account Manager

Keurig Dr Pepper, Inc.
12.2022 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Maintained current knowledge of evolving changes in marketplace.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Collaborated with store management to develop promotional plans and execute timely merchandise resets.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.

Department Manager

ShopRite
01.2011 - 11.2022
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
  • Inventoried plants and flower care supplies and ordered more.
  • Supervised employees in floral department.
  • Properly package flowers and plants for damage-free delivery.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
  • Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
  • Quoted, generated and processed customer orders to meet specifications and various occasions.
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
  • Researched latest design trends, colors and vendor products for use in new pieces.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Education

GED -

LaGuardia Community College of The City University of New York
Long Island City, NY
06.2007

Skills

  • Customer Satisfaction
  • Seasonal Displays
  • Inventory and Restocking
  • Account management
  • Teamwork and collaboration
  • Strategic planning
  • Goal oriented
  • Issue resolution

Timeline

Relief Account Manager

Keurig Dr Pepper, Inc.
12.2022 - Current

Department Manager

ShopRite
01.2011 - 11.2022

GED -

LaGuardia Community College of The City University of New York

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