Alisha Beam
Simpsonville,SC
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills.
Overview
21
21
years of professional experience
Work History
Long Term Care Case Manager
Independent Living System/Florida Community Care
08.2023 - 02.2024
- Provided case management services for the elderly/vulnerable population, with a caseload of 95-100 clients
- Assessed risk factors of patients and coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits for clients
- Maintained detailed records of patient progress, documentation of services, case management activities, and case notes
- Streamlined communication between various healthcare providers, ensuring consistent information sharing and collaboration for optimal patient care
- Collaborated with healthcare professionals to provide comprehensive, person-centered case management for patients
- Educated patients and family members on available resources and assisted them in accessing necessary services through referrals or direct coordination efforts
- Developed positive relationships with patients and their families, fostering trust and open communication
- Managed complex caseloads, prioritizing tasks effectively, and meeting deadlines consistently
- Improved patient satisfaction by addressing concerns promptly and advocating for patients' needs within the healthcare system
- Worked with medical teams, patients, and families to implement effective treatment plans
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Certified Dependency Case manager
Children’s Home Society of Florida
10.2022 - 08.2023
- Conducted regular home visits to assess living conditions, monitor progress toward goals established within individualized case plans, and offer support as needed for clients navigating challenging situations
- Collaborated closely alongside legal advocates representing clients' best interests during court proceedings while ensuring accurate case information was communicated effectively
- Created customized care plans, working with other agencies and families to assess and meet individual needs
- Achieved timely permanency for children through diligent monitoring of case progress and regular communication with caregivers, service providers, and legal representatives
- Promoted family reunification by implementing tailored services designed to strengthen parent-child relationships and address barriers to reunification
- Established rapport with clients by building trust, demonstrating empathy, and actively listening to their concerns throughout the case management process
- Maintained accurate documentation of all case management activities for compliance with state regulations and agency policies
- Improved family stability by conducting comprehensive assessments and developing individualized case plans
- Author documents for court in preparation for court proceedings and testify in court
- Enhanced child safety by collaborating with multidisciplinary teams to address risk factors and implement interventions
- Developed strong organizational and communication skills through coursework and volunteer activities
- Mentored new Dependency Case Managers by sharing best practices and providing guidance on complex cases
- Exercised leadership capabilities by successfully motivating and inspiring others
- Proven ability to learn quickly and adapt to new situations
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Economic Service / Benefit Program Specialist
State of Vermont
12.2020 - 09.2022
- Conduct interviews with applicants that need emergency housing, TANF, 3SquaresVT, Medicaid, Fuel assistance, and other local and federal assistance
- Provided Housing Case Management services for homeless Vermont residents during the COVID pandemic
- Provided weekly contact with clients to assess their needs, continuing eligibility due to the new federal program guidelines changing on a continuous basis
- Maintained accurate documentation for all case management actives and imputing information into the statewide database
- Built strong partnerships with community organizations to ensure access to necessary resources for families served.
Customer Service
Carroll Concrete
03.2020 - 12.2020
- Answered multi-line phone system, routing calls, delivering messages to staff, and taking customer orders
- Interact with customers to field complaints, quotes prices, process orders, and provide information about products and services
- Accurately enter orders into the database system.
Administrative Assistant / Head Dispatcher
Village of Bellows Falls
08.2003 - 03.2020
- Received and dispatched emergency/911 calls and non-emergency telephone calls under stressful conditions with time constraints
- Administrative Assistant to the Chief of Police
- Made frequent contact and corresponded with state, federal and other local departments, as well as prosecutors and courts
- Prepared reports and statistics such as incident reports, offense reports, and additional informational reports for Chief of Police and Town Manager
- Prepared all criminal cases for prosecution for the States Attorney’s Office
- Used Computer Aided Dispatch (CAD) systems (Spillman & Valcour) to maintain a continuous log of all call for service and unit activities
- Spillman /Valcour (statewide database) trainer for officers and dispatchers
- Responsible for reporting and auditing national crime statics (FBI)
- Ordered and maintained office supplies
- Created and ran the Adopt an Angel, a Christmas program at the police department, for 14 years.
Education
High School Diploma -
Hinsdale High School
Hinsdale, NHBachelor of Arts - Human Services
Franklin Pierce University
Rindge, NHSkills
- Teamwork
- Communication
- Time management
- Active listening
- Organizational skills
- Attention to detail
- Case Documentation
- Case Planning
- Community Outreach
- Case Management
Additional Information
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Access)
Professional Certifications Trainings
- Florida State Child Protection Certification
- CPR Certified
- Long Term Care Case Management
- Spillman / Valcour dispatch systems Trainer
- How to Supervise Personnel
- Hostage Negotiation
- Mental Health and suicide prevention classes
Timeline
Long Term Care Case Manager
Independent Living System/Florida Community Care
08.2023 - 02.2024
Certified Dependency Case manager
Children’s Home Society of Florida
10.2022 - 08.2023
Economic Service / Benefit Program Specialist
State of Vermont
12.2020 - 09.2022
Customer Service
Carroll Concrete
03.2020 - 12.2020
Administrative Assistant / Head Dispatcher
Village of Bellows Falls
08.2003 - 03.2020
High School Diploma -
Hinsdale High School
Bachelor of Arts - Human Services
Franklin Pierce University
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